Customer service CRM platform
Visit WebsiteTL;DR - Kustomer
- Kustomer is a customer service CRM platform with omnichannel support
- It unifies customer conversations across channels with AI-powered automation
- Custom enterprise pricing
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
Pros & Cons
Pros
- Modern customer service
- Timeline view
- Good for e-commerce
- Omnichannel
- AI features
Cons
- Expensive
- Meta owned
- Per-user pricing
- Learning curve
- Enterprise focus
Ratings Across the Web
4.5(658 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Customer service CRMTimeline viewAutomationAIIntegrationsAnalytics
Pricing Plans
Free TrialEnterprise
$89/user/month
- 8 seat minimum
- Omnichannel support
- Basic automation
- Standard integrations
Ultimate
$139/user/month
- All Enterprise features
- Advanced AI
- Custom objects
- Premium integrations
What is Kustomer?
Kustomer provides CRM-powered customer service. Complete customer timeline, AI-powered assistance, and omnichannel support-service that knows everything about every customer.
The customer view is complete. The AI assists agents. The channels are unified.
Support teams wanting complete customer context choose Kustomer for CRM-integrated service.
Reviews
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Kustomer FAQ
Is Kustomer free?
Kustomer doesn't offer a free tier. Enterprise plans start at $89 per user per month.
What is Kustomer?
Kustomer is a customer service CRM platform that unifies customer data with support conversations. It provides a complete view of each customer.
Kustomer vs Zendesk?
Kustomer is CRM-first showing customer context alongside tickets. Zendesk is ticket-first. Choose based on how much customer data matters in your support.
Source: kustomer.com