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What is Papercups?
Papercups is a help desk tool. Papercups is an open-source customer messaging platform designed to help businesses communicate with their users directly within their web or mobile applications. It provides a live chat widget that can be embedded on websites, allowing customers to initiate conversations with support agents in real-time. Key capabilities: Live chat widget, Agent inbox, Conversation history, Customer profiles, Integrations (e.g., Slack). Papercups ships a free plan plus paid tiers that unlock as usage grows. Buyers most often compare Papercups against Chatwoot, Kustomer, Gladly.
TL;DR - Papercups
- Open-source live chat solution
- Embeddable chat widget for web and mobile
- Agent inbox for managing conversations
Pricing: Free plan available
Best for: Growing teams
Pros & Cons
Pros
- Completely open-source and free to use
- Self-hostable for data privacy and control
- Customizable to fit branding
- Developer-friendly with APIs and webhooks
- Active community support
Cons
- Requires technical expertise to self-host and maintain
- May lack advanced features found in enterprise-level solutions
- No official hosted version (requires self-hosting or third-party hosting)
Ratings Across the Web
4.3(3 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Live chat widgetAgent inboxConversation historyCustomer profilesIntegrations (e.g., Slack)Webhooks
Pricing
Freemium
Papercups offers a generous free tier with optional paid upgrades for advanced features.
About Papercups
By Toolradar Team·
Papercups is an open-source customer messaging platform designed to help businesses communicate with their users directly within their web or mobile applications. It provides a live chat widget that can be embedded on websites, allowing customers to initiate conversations with support agents in real-time. The platform also offers an inbox for agents to manage these conversations, supporting multiple channels.
It's ideal for startups, small to medium-sized businesses, and developers looking for a customizable and self-hostable solution for customer support and engagement. By offering an open-source model, Papercups provides flexibility for teams to integrate and adapt the tool to their specific needs, avoiding vendor lock-in and potentially reducing costs associated with proprietary solutions.
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Papercups FAQ
What is Papercups?
Papercups is an open-source customer messaging platform that provides a live chat widget for websites and mobile apps, along with an agent inbox to manage customer conversations.
How much does Papercups cost?
Papercups is completely free as it is an open-source project. Users can download and self-host it without any licensing fees.
Who is Papercups for?
Papercups is for developers, startups, and businesses of all sizes who want a customizable, self-hostable, and open-source solution for live chat and customer support.
What are the main features of Papercups?
Key features include an embeddable live chat widget, an agent inbox for managing conversations, conversation history, customer profiles, and integrations with other tools like Slack.
Source: papercups.io