Pros & Cons
Pros
- All-in-one solution
- Reliable
- Good integrations
Cons
- Can be expensive
- Complex setup
Ratings Across the Web
4.3(3,845 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Cloud phone systemVideo conferencingTeam messagingContact centerFaxIntegrations
Pricing Plans
14-day Free TrialCore
$30/monthly
- Business phone
- Team messaging
- Basic integrations
Advanced
$35/monthly
- Auto call recording
- Advanced integrations
- CRM integrations
Ultra
$45/monthly
- Unlimited storage
- Device analytics
- Custom insights
What is RingCentral?
RingCentral is a cloud-based business communications platform offering VoIP phone systems, video conferencing, messaging, and contact center solutions for businesses of all sizes.
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RingCentral FAQ
How does RingCentral's AI Receptionist handle customer interactions?
The AI Receptionist functions as a 24/7 digital concierge, capable of answering questions, routing calls, and sending texts. It helps businesses like Integral Recruiting Services handle a significant percentage of their calls automatically.
What specific AI-powered features are included in RingCX for customer experience management?
RingCX includes AI Workforce Management, AI Quality Management, AI Agent & Supervisor Assist, and an Intelligent Virtual Agent. These features are designed to help manage agents, coach performance, and improve customer satisfaction.
Can RingCentral integrate with Microsoft Teams for enhanced communication?
Yes, RingCentral can integrate with Microsoft Teams, allowing users to bring reliable calling, SMS, fax, and AI conversation intelligence into their Teams mobile and desktop apps. This integration does not require a separate Teams Phone license.
What is AVA, and how does it assist with productivity?
AVA is RingCentral's AI Virtual Assistant designed to simplify workflows and maximize productivity. It curates notes and summaries from meetings, chats, and calls, delivers real-time insights, guides complex processes, and automates administrative tasks.
What level of reliability does RingCentral offer for its communication services?
RingCentral provides mission-critical communications with a proven 99.999% availability across 46 countries. This ensures consistent and secure connectivity for businesses of all sizes, from small businesses to Fortune 1000 companies.
Source: ringcentral.com