SaleSmartly
Claim this toolUnify conversations, automate engagement, and boost revenue
From $12.72/mo (free plan available)Visit WebsiteFreemiumVisit Website
Tracked since2026
The Bottom Line
- Price
- From $12.72/mo (free plan available). Compare plans
Key facts
- Unifies 14 messaging channels into one omnichannel inbox for faster responses
- Uses AI chatbots and agents for 24/7 customer service, lead qualification, and handoff to humans
- Includes a social CRM with customer profiles, segmentation, and retention automation
Pros
- Centralizes all customer conversations from multiple channels into one platform
- AI automation reduces response time and prevents lead loss
- Built-in CRM enables 360° customer view and targeted follow-ups
Cons
- Advanced AI capabilities and custom integrations are limited in the free plan
- Some features like API access and dedicated account manager require higher-tier plans
What is SaleSmartly?
SaleSmartly is an omnichannel customer engagement platform that unifies customer conversations, AI automation, and CRM into a single workspace. It helps businesses capture leads from multiple messaging channels (including Instagram, TikTok, WhatsApp, and more), respond faster with AI chatbots, and manage customer relationships across the full lifecycle. With features like a shared team inbox, AI agents for 24/7 support and lead qualification, social CRM with unified profiles, and retention workflows, SaleSmartly is designed for customer support teams, sales teams, and marketing teams looking to turn conversations into revenue. The platform supports 14 messaging channels, offers multi-language translation, and provides flexible pricing from a free plan to enterprise custom plans.
Key Features
- Omnichannel inbox for Instagram, TikTok, WhatsApp, Facebook, and more
- AI chatbots with knowledge base integration and multi-language support
- AI agents that qualify leads, translate conversations, and hand off to human agents
- Social CRM with unified customer profiles, tags, and lifecycle stages
- Customer retention tools for automated follow-ups across WhatsApp, email, SMS, and Messenger
- Conversation APIs and webhook integration for custom workflows
- Marketing mass messaging and channel distribution links
- Real-time translation and AI-assisted replies for live agents
Pricing Plans
Free TrialPricing checked Sep 28, 2026
| Plan | Price | Details |
|---|---|---|
| Free | ￥0/月 |
+4 moreShow less
|
| Pro | $12.72 / 月 |
+6 moreShow less
|
| Max | $159.20 / 月 |
+7 moreShow less
|
| Custom | 联系我们 |
|
Is SaleSmartly worth the price?
Good value
The Free tier is genuinely generous with 2 seats and 100 monthly active contacts, while Pro at $12.72/month is a strong entry point for small teams needing more channels.
Max at $159.20/month is reasonable for scaling operations with API and webhook access, though it jumps 12x from Pro. Overall pricing is fair and competitive, best for SMBs and mid-market teams seeking an AI-powered omnichannel hub.
How SaleSmartly's pricing compares
At $12.72/mo, billing unit not specified, SaleSmartly is the most affordable of its 5 comparable direct competitors.
Entry paid plan, monthly. Pricing checked Sep 28, 2026.
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SaleSmartly FAQ
How does SaleSmartly help a customer support team reduce response time across multiple messaging channels?
SaleSmartly unifies all customer conversations from 14 messaging channels, including Instagram, TikTok, and WhatsApp, into a single shared team inbox. Its AI agents provide 24/7 support and lead qualification, which automates responses and helps agents reply faster without switching between platforms.
Which direct competitor does SaleSmartly compare to when centralizing conversations and AI automation?
SaleSmartly competes directly with Intercom as an omnichannel customer engagement platform that unifies conversations, AI automation, and CRM. Both tools offer a shared inbox and AI-driven responses, but SaleSmartly emphasizes social commerce channels like TikTok and Instagram alongside traditional messaging apps.
What kind of user or team benefits most from SaleSmartly's built-in CRM and retention workflows?
Teams in customer support, sales, and marketing benefit most from SaleSmartly's social CRM with unified profiles and retention workflows. These features help them capture leads from conversations, manage customer relationships across the full lifecycle, and turn interactions into repeat revenue.
How is SaleSmartly priced?
SaleSmartly offers a free tier with basic features and paid plans that unlock higher usage limits and additional capabilities. Advanced features like API access and a dedicated account manager require higher-tier paid plans.
What are the main limitations or trade-offs of using SaleSmartly's free plan?
Advanced AI capabilities and custom integrations are limited on the free plan. Some features, such as API access and a dedicated account manager, are only available in higher-tier plans.
Can SaleSmartly support team collaboration when handling customer conversations from multiple channels?
Yes, SaleSmartly provides a shared team inbox where all team members can see and respond to customer messages from 14 messaging channels in one place. This prevents duplicated replies and ensures consistent communication across the entire support and sales team.
How does SaleSmartly use AI to prevent lead loss during customer interactions?
SaleSmartly's AI agents operate 24/7 to qualify leads and provide instant support, which ensures no incoming message goes unanswered. This automation reduces response times and helps capture leads that might otherwise be lost during off-hours or high-volume periods.
Does SaleSmartly include multi-language translation for conversations?
Yes, SaleSmartly supports multi-language translation, allowing teams to communicate with customers in different languages without leaving the platform. This feature helps teams engage with a global audience from a single workspace.
Source: salesmartly.com