Trafft
UnclaimedAutomate your business with a comprehensive scheduling and booking software.
Visit WebsiteTL;DR - Trafft
- Automates online appointment booking 24/7 for service-based businesses.
- Manages staff schedules, customer data (CRM), and multi-location operations.
- Reduces no-shows with automated reminders and provides business performance insights.
Pricing: Free plan available
Best for: Growing teams
4.8/5 across review platforms
What is Trafft?
Trafft is a comprehensive online appointment scheduling and booking software designed to help service-based businesses manage their operations efficiently. It allows businesses to display services, schedule availability, and enable customers to book appointments 24/7 through a customizable booking page or embedded forms. The platform supports multi-location businesses and offers tools for managing employee schedules, processing online payments, and syncing with external calendars like Google and Outlook.
Beyond basic scheduling, Trafft includes a CRM for managing customer data, sending automated reminders via email, SMS, and WhatsApp to reduce no-shows, and providing insights into business performance through a dashboard. It caters to a wide range of professionals and businesses, from solo practitioners to large teams, offering a free plan and scalable paid options to suit various needs.
Available on: Web
Pros & Cons
Pros
- Offers a comprehensive free plan for up to 5 users.
- Provides extensive features for managing various aspects of a service business beyond just booking.
- Supports multiple payment gateways and calendar integrations.
- Includes automated reminders to significantly reduce no-shows.
- User-friendly interface with customizable booking pages and forms.
Cons
- Advanced features like custom domains and Zapier integration are only available in higher-tier plans.
- SMS credits are limited in paid plans, requiring additional purchases for high volume.
- The free plan has limitations on the number of custom features and users.
Ratings Across the Web
4.8(73 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Online booking page and embeddable formsEmployee scheduling and managementCustomer Relationship Management (CRM)Multi-location business managementOnline payment processing (Stripe, PayPal, Square, Authorize.net, Mollie)Calendar synchronization (Google, Outlook, Apple)Automated email, SMS, and WhatsApp remindersBusiness performance dashboard
Pricing Plans
Free TrialPricing checked Jul 31, 2026
Free
Free
- 5 users
- Unlimited appointments
- 5 custom features
- Booking website
- Android and iOS app
- Email and SMS notifications
- Client Management
- Google, Outlook and Apple calendars
- Reserve with Google
- Booking chatbot
- Square payments
- Group booking
- Special days
- 1 location
- Admin dashboard in over 10 languages
- Available in WordPress.org
Starter
Grab Now
- 10 users
- All Free plan features
- Unlimited locations
- 10 custom features
- 5 SMS credits / month
- Employee and customer profiles
- Stripe, PayPal, Square, Authorize.net, Mollie
- Employee Commission
- Custom fields/Intake Forms
- Zoom meeting
- Ratings & Reviews
- Google Analytics
- Mailchimp, Acumba, SendFox
- Invoices and transactions
- Refund payments
- Branded invoices
- Booking website in over 40 languages
Scaling
Grab Now
- 15 users
- All Starter features
- Unlimited custom features
- 10 SMS credits / month
- Packages of services
- Whatsapp integration
- Recurring appointments
- Resources
- Custom domain
- Trafft branding removal
- Custom Users & Roles
- Webhooks
- Zapier
- SMTP API
Enterprise
Contact Us
- 50+ users
- All Scaling features
- Dedicated account manager
- Assistance in onboarding, migration and education
- Price per additional user depending on the total number
Reviews
4.8/5
Across 73 verified user reviews on capterra, g2
Add your hands-on experience to help the next buyer.
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Trafft FAQ
What specific features does Trafft offer for managing multiple business locations?
Trafft allows users to manage all their business locations from a single appointment scheduling app. This eliminates the need for separate tools for each location, centralizing the entire business organization.
How does Trafft help reduce no-shows for appointments?
Trafft automates the sending of appointment reminders via email, SMS, and WhatsApp. This eliminates the need for manual reminders and significantly reduces the number of missed appointments.
Can customers create their own profiles and manage appointments within Trafft?
Yes, customers can create profiles on the booking website, allowing them to log in and manage their appointments. They can view all their scheduled appointments, make payments, and leave reviews.
What types of custom fields can be added to intake forms for appointments and customers?
Trafft supports various input types for custom fields, including Text, Text Area, Text Content, Selectbox, Checkbox, Radio Button, Date Picker, Address, and Attachment. This allows for comprehensive data collection during the booking process.
Does Trafft offer any integrations for video conferencing or email marketing?
Yes, Trafft integrates with Zoom for video meetings and with Mailchimp, Acumba, and SendFox for email marketing purposes. These integrations enhance communication and marketing capabilities.
What options are available for sharing booking forms and time slots with customers?
Users can share a direct booking link on social media platforms like Instagram, Facebook, Twitter, and LinkedIn, or send it via email. Additionally, Trafft allows embedding a booking form directly onto an existing website using an iframe.
Source: trafft.com