TrustYou
UnclaimedThe #1 AI platform for hospitality customer experience, data management, and booking automation.
Visit WebsiteTL;DR - TrustYou
- Centralizes and analyzes all guest feedback with AI for improved service and reputation.
- Unifies guest data across sources to enable targeted marketing and boost direct bookings.
- Deploys AI agents for automated booking assistance, guest support, and staff operational efficiency.
Pricing: Paid only
Best for: Enterprises & pros
2.2/5 across review platforms
Pros & Cons
Pros
- Significantly increases response rates to guest feedback.
- Provides a unified view of guest data, eliminating data silos.
- Automates guest communication and booking processes, saving staff time.
- Offers deep insights into guest sentiment and operational areas for improvement.
- Boosts direct booking conversion rates through AI-powered assistance.
Cons
- Pricing is per property, which could be costly for large chains.
- Requires integration with existing PMS and marketing platforms.
Ratings Across the Web
2.2(33 reviews)
What people say
“Sales people tell lies to get you to sign the contract and will never rectify it.”, via Trustpilot
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Centralized Inbox for all guest reviews and surveysResponse AI for automated review responsesSentiment AI for analyzing guest feedback trendsCompetitor Benchmarking for hotels, portfolios, and brandsMulti-source data aggregation for unified guest profilesAudience AI for identifying and segmenting target audiencesBooking Agent for AI-powered direct reservation assistanceGuest Agent for 24/7 digital concierge services
Pricing Plans
CXP
€75/$75/¥11,800 per property / month
- Centralized inbox for managing all guest reviews
- Sentiment AI for analyzing guest feedback trends
- Competitor benchmarking
- Share surveys and reviews on public platforms
- Marketing & reporting
- Keyword search
CDP
€350/$350/¥55,000 per property / month
- Multi-source data aggregation
- Unified guest profiles
- Data & merge dashboard
- Consent management
- Audience insights
- Unlimited audience segmentation
- Marketing Connectivity & Automation
AI Agents
€99/$115/¥18,070 per property / month
- Better recommendations & answers lead to more direct bookings
- Cost effective with lower operational cost
- 24/7 The one answer to your staffing problem
- Personalization leads to a better experience and more revenue
What is TrustYou?
TrustYou is the world's leading AI platform specifically designed for the hospitality industry, empowering hotels to enhance guest experiences, optimize operations, and drive direct bookings. It offers a comprehensive suite of tools including a Customer Experience Platform (CXP), a Customer Data Platform (CDP), and AI Agents.
The CXP centralizes all guest feedback from various online sources and surveys, leveraging AI for sentiment analysis, automated responses, and competitive benchmarking. This allows hotels to quickly understand guest sentiment, improve service quality, and manage their online reputation effectively. The CDP unifies guest data from multiple sources, enabling hotels to create detailed guest profiles, segment audiences with AI, and personalize marketing efforts to increase direct bookings and customer lifetime value.
TrustYou's AI Agents provide intelligent automation for guest interactions and internal operations. The Booking Agent assists guests with inquiries and converts them into direct reservations, while the Guest Agent acts as a 24/7 digital concierge. The Staff Agent supports hotel teams by streamlining operations and improving efficiency. This integrated approach helps hospitality businesses reduce costs, increase direct bookings, and ensure happier customers.
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TrustYou FAQ
How does TrustYou's Response AI handle unique guest feedback across various platforms?
Response AI is designed to respond to all reviews from across the web and surveys within a single inbox. It uses AI to generate appropriate responses, significantly increasing response times and ensuring consistent communication across all channels.
Can the Customer Data Platform (CDP) integrate with my existing Property Management System (PMS) and other first-party data sources?
Yes, the CDP is built for seamless integration. It can connect first-party data sources like your PMS and CXP surveys into a single source of truth with just three clicks, unifying guest history and lifetime value data.
What specific functions does the AI Booking Agent perform to increase direct bookings?
The AI Booking Agent provides seamless, AI-powered assistance by answering guest questions, offering personalized recommendations, and directly converting inquiries into reservations, thereby boosting direct booking conversion rates.
How does TrustYou help hotels benchmark their performance against competitors?
The Customer Experience Platform (CXP) includes Competitor Benchmarking features that allow hotels to compare their performance, sentiment scores, and reputation against their competition, portfolio, and brand to identify areas for improvement and outperform rivals.
Beyond standard surveys, what advanced capabilities does the Survey Manager offer within the CXP?
The Survey Manager allows for the creation of online surveys to measure post-stay and onsite feedback. It also supports multilingual surveys, pre-built reports, and can be used for marketing purposes, providing comprehensive tools for gathering and analyzing guest input.
Source: trustyou.com