Zammad Pricing 2026
Plans, hidden costs, and alternatives compared
Prices last confirmed on Oct 23, 2026 on zammad.com. Same data as Markdown or JSON.
Cite this data: Toolradar, Zammad pricing verified Oct 2026, toolradar.com/tools/zammad/pricing
Zammad starts at $5/agent/month on the Starter plan.
Verified Oct 2026 from the official pricing page.
Is Zammad worth the price?
The Business, Enterprise, and Corporation tiers, however, seem to shift focus to support contracts rather than software features, which might be confusing for some users.
This pricing structure is best for small to medium businesses prioritizing core helpdesk functionality and larger enterprises needing dedicated support.
Pricing Plans
Free TrialStarter
5$/agent/month (annually) or 7$/agent/month (monthly)
- max. 5 agents
- Email support (8x5, CET)
- Channels: Email, Web Form, SMS
- Text modules, macros, multilingualism, ticket history, mentions/watch, trigger, schedulers, business hours, branding
- 10 MB attachments + 10 GB disk space
- Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)
Professional
15$/agent/month (annually) or 17$/agent/month (monthly)
- max. 35 agents
- Email support (8x5, CET)
- Channels: Email, Web Form, SMS, Chat, Telegram
- Text modules, multilingualism, ticket history, mentions/watch, trigger, macros, schedulers, business hours, branding
- Service Level Agreements (SLAs)
- Individual roles, individual ticket objects
- Knowledge Base (monolingual)
- 35 MB attachments + 25 GB disk space
- ISO27001-certified Data center
- Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)
Plus
24$/agent/month (annually) or 26$/agent/month (monthly)
- Unlimited agents
- Phone support (8x5, CET)
- Email support (8x5, CET)
- Channels: Email, Web Form, SMS, Chat, Telegram, Facebook, WhatsApp
- Text modules, macros, multilingualism, trigger, ticket history, mentions/watch, schedulers, business hours, branding
- Core Workflows
- Service Level Agreements (SLAs)
- Integration with GitHub/GitLab
- Individual roles, individual ticket objects
- Expert-Mode for Conditions (AND/OR)
- Knowledge Base (multilingual)
- Zammad Standard Reporting
- Deeper Reporting possibilities (with Elasticsearch access via Grafana)
- 50 MB attachments + 50 GB disk space
- ISO27001-certified Data center
- Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)
Business
2999$/year
- Service: Mon-Fri (9.00 - 17.00 CET)
- Email support
- 6 hours max. response time
- 15 service requests
- Bug escalations
- Security advisories
Enterprise
5999$/year
- Initial assessment
- Service: Mon-Fri (8.00 - 18.00 CET)
- Email and phone support
- 4 hours max. response time
- 45 service requests
- Bug escalations
- Security advisories
- 5% discount on additional services
Corporation
9999$/year
- Initial assessment
- Service: Mon-Fri (8.00 - 20.00 CET)
- Email and phone support
- 2 hours max. response time
- 95 service requests
- Bug escalations
- Patch level, minor release, and security patch updates
- Security advisories
- 10% discount on additional services
How Zammad compares
1 of 6 direct competitors offers a free plan.
| Tool | Starting price | Free plan |
|---|---|---|
| Zammad | $5/agent/month | No |
| Zendesk | $19/month, billing unit not specified | No |
| Freshdesk | $19/agent/month | No |
| Jira Service Management | $21/agent/month | Yes |
| Kustomer | $89/user/month | No |
| Front | $25/month, billing unit not specified | No |
| FreshService | $19/month, billing unit not specified | No |
Zammad Pricing FAQ
How much does Zammad cost?
Zammad starts at $5/agent/month on the Starter plan. It offers 6 paid tiers ranging from $5/agent/month to $833.25/month.
Does Zammad have a free plan?
Zammad does not offer a permanent free plan. A free trial is available.
Does Zammad offer a free trial?
Yes. Zammad offers a free trial.
What is the cheapest Zammad paid plan?
The cheapest paid plan for Zammad is "Starter" at $5/agent/month. Key features include: max. 5 agents, Email support (8x5, CET), Channels: Email, Web Form, SMS.
What are alternatives to Zammad?
Alternatives to Zammad include Zendesk, Freshdesk, Jira Service Management, Kustomer. Zendesk starts at $19/month, billing unit not specified; Freshdesk starts at $19/agent/month; Jira Service Management starts at $21/agent/month.
How much does Zammad cost for a team of 10?
For 10 users on the Starter plan, Zammad is $50/month, or $600/year, at the published per-user rate.
Zammad alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official Zammad pricing: zammad.com/pricing (verified Oct 2026)
- Cite this data: Toolradar, Zammad pricing verified Oct 2026, toolradar.com/tools/zammad/pricing
Review Zammad, get a free AI guide
Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.