Zammad starts at $0.42/user/month on the Starter plan.
Verified Sep 2026 from the official pricing page.
Is Zammad worth the price?
Zammad's pricing for the Starter and Professional tiers is quite fair, offering good value at $5-$15/agent/month for essential helpdesk features.
The jump to the Plus tier at $24/agent/month for unlimited agents and advanced features is also reasonable for growing teams. The Business, Enterprise, and Corporation tiers, however, seem to shift focus to support contracts rather than software features, which might be confusing for some users.
This pricing structure is best for small to medium businesses prioritizing core helpdesk functionality and larger enterprises needing dedicated support.
Pricing Plans
Free TrialStarter
5$/agent/month (annually) or 7$/agent/month (monthly)
- max. 5 agents
- Email support (8x5, CET)
- Channels: Email, Web Form, SMS
- Text modules, macros, multilingualism, ticket history, mentions/watch, trigger, schedulers, business hours, branding
- 10 MB attachments + 10 GB disk space
- Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)
Professional
15$/agent/month (annually) or 17$/agent/month (monthly)
- max. 35 agents
- Email support (8x5, CET)
- Channels: Email, Web Form, SMS, Chat, Telegram
- Text modules, multilingualism, ticket history, mentions/watch, trigger, macros, schedulers, business hours, branding
- Service Level Agreements (SLAs)
- Individual roles, individual ticket objects
- Knowledge Base (monolingual)
- 35 MB attachments + 25 GB disk space
Plus
24$/agent/month (annually) or 26$/agent/month (monthly)
- Unlimited agents
- Phone support (8x5, CET)
- Email support (8x5, CET)
- Channels: Email, Web Form, SMS, Chat, Telegram, Facebook, WhatsApp
- Text modules, macros, multilingualism, trigger, ticket history, mentions/watch, schedulers, business hours, branding
- Core Workflows
- Service Level Agreements (SLAs)
- Integration with GitHub/GitLab
Business
2999$/year
- Service: Mon-Fri (9.00 - 17.00 CET)
- Email support
- 6 hours max. response time
- 15 service requests
- Bug escalations
- Security advisories
Enterprise
5999$/year
- Initial assessment
- Service: Mon-Fri (8.00 - 18.00 CET)
- Email and phone support
- 4 hours max. response time
- 45 service requests
- Bug escalations
- Security advisories
- 5% discount on additional services
Corporation
9999$/year
- Initial assessment
- Service: Mon-Fri (8.00 - 20.00 CET)
- Email and phone support
- 2 hours max. response time
- 95 service requests
- Bug escalations
- Patch level, minor release, and security patch updates
- Security advisories
How Zammad compares
1 of 6 direct competitors offers a free plan.
| Tool | Starting price | Free plan |
|---|---|---|
| Zammad | $0.42/user/month | No |
| Zendesk | $19/month | No |
| Freshdesk | $19/user/month | No |
| Jira Service Management | $21/user/month | Yes |
| Kustomer | $89/user/month | No |
| Front | $25/month | No |
| FreshService | $19/month | No |
Zammad Pricing FAQ
How much does Zammad cost?
Zammad starts at $0.42/user/month on the Starter plan. It offers 6 paid tiers ranging from $0.42/user/month to $833.25/month.
Does Zammad have a free plan?
Zammad does not offer a permanent free plan. A free trial is available.
Does Zammad offer a free trial?
Yes. Zammad offers a free trial.
What is the cheapest Zammad paid plan?
The cheapest paid plan for Zammad is "Starter" at $0.42/user/month. Key features include: max. 5 agents, Email support (8x5, CET), Channels: Email, Web Form, SMS.
What are alternatives to Zammad?
Alternatives to Zammad include Zendesk, Freshdesk, Jira Service Management, Kustomer. Zendesk starts at $19/month; Freshdesk starts at $19/user/month; Jira Service Management starts at $21/user/month.
How much does Zammad cost for a team of 10?
For 10 users on the Starter plan, Zammad is $4.2/month, or $50.4/year, at the published per-user rate.
Zammad alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official Zammad pricing — zammad.com/pricing (verified Sep 2026)
- Cite this data: Toolradar, Zammad pricing verified Sep 2026, toolradar.com/tools/zammad/pricing
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