Zammad Pricing 2026
Plans, costs, and free options for Zammad
Last updated: February 4, 2026
TL;DR: Zammad Pricing
Pricing Model
Paid
Starting Price
5€/agent/month (annually) or 7€/agent/month (monthly)
Free Option
30-day Trial
Paid
Pricing Model
Zammad is a paid tool with various pricing tiers based on features and team size. Contact them or visit their website for detailed pricing.
Visit Zammad's website for current pricing
Free trial available (30 days)
Available Plans
Starter
5€/agent/month (annually) or 7€/agent/month (monthly)
- max. 5 agents
- Email support (8x5, CET)
- Channels: Email, Web Form, SMS
- Text modules, macros, multilingualism, ticket history, mentions/watch, trigger, schedulers, business hours, branding
- 10 MB attachments + 10 GB disk space
- Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)
Professional
15€/agent/month (annually) or 17€/agent/month (monthly)
- max. 35 agents
- Email support (8x5, CET)
- Channels: Email, Web Form, SMS, Chat, Telegram
- Text modules, multilingualism, ticket history, mentions/watch, trigger, macros, schedulers, business hours, branding
- Service Level Agreements (SLAs)
- Individual roles, individual ticket objects
- +4 more features
Plus
24€/agent/month (annually) or 26€/agent/month (monthly)
- Unlimited agents
- Phone support (8x5, CET)
- Email support (8x5, CET)
- Channels: Email, Web Form, SMS, Chat, Telegram, Facebook, WhatsApp
- Text modules, macros, multilingualism, trigger, ticket history, mentions/watch, schedulers, business hours, branding
- Core Workflows
- +10 more features
Business
2999€/year
- Service: Mon-Fri (9.00 - 17.00 CET)
- Email support
- 6 hours max. response time
- 15 service requests
- Bug escalations
- Security advisories
Enterprise
5999€/year
- Initial assessment
- Service: Mon-Fri (8.00 - 18.00 CET)
- Email and phone support
- 4 hours max. response time
- 45 service requests
- Bug escalations
- +2 more features
Corporation
9999€/year
- Initial assessment
- Service: Mon-Fri (8.00 - 20.00 CET)
- Email and phone support
- 2 hours max. response time
- 95 service requests
- Bug escalations
- +3 more features
Free Alternatives to Zammad
Looking for a free option? Here are some alternatives with free plans:
View all Zammad alternativesZammad vs Competitors: Pricing Comparison
See how Zammad pricing compares to similar tools in Help Desk
| Tool | Free Tier | Starting Price | Score | |
|---|---|---|---|---|
ZammadCurrent Powerful helpdesk and ticketing software... | No | 5€/agent/month (annually) or 7€/agent/month (monthly) | —/100 | Details → |
 ChatwootTop Rated Open source customer engagement | Yes | $19/mo | 83/100 | Pricing → |
 Kustomer Customer service CRM platform | No | $89/mo | 83/100 | Pricing → |
 GladlyBest Value Customer service platform focused on peo... | No | $0.6/mo | 82/100 | Pricing → |
Prices shown are starting prices. Actual pricing may vary based on features and team size.
See all alternatives →Zammad Pricing FAQ
How much does Zammad cost?
Zammad offers the following plans: Starter (5€/agent/month (annually) or 7€/agent/month (monthly)), Professional (15€/agent/month (annually) or 17€/agent/month (monthly)), Plus (24€/agent/month (annually) or 26€/agent/month (monthly)), Business (2999€/year). A 30-day free trial is offered.
Is there a free version of Zammad?
Zammad does not have a permanent free plan, but offers a 30-day free trial to test the product.
Does Zammad offer a free trial?
Yes, Zammad offers a 30-day free trial so you can test before committing.
What are cheaper alternatives to Zammad?
Free or freemium alternatives include Chatwoot. View our full comparison to find the best value.
How much does Zammad cost?
The website mentions a 'free trial' and implies a paid service, but specific pricing plans (e.g., monthly/annual fees, tiers) are not detailed on the provided pages. It is likely a freemium or paid model with a free trial available.
Is Zammad free?
Zammad offers a free trial to get started. While it has an open-source concept, the main product offering for businesses appears to be a paid service after the trial, with upcoming AI features being part of Zammad 7.0.