Is Zammad worth the price?
Zammad's pricing for the Starter and Professional tiers is quite fair, offering good value at $5-$15/agent/month for essential helpdesk features.
The jump to the Plus tier at $24/agent/month for unlimited agents and advanced features is also reasonable for growing teams. The Business, Enterprise, and Corporation tiers, however, seem to shift focus to support contracts rather than software features, which might be confusing for some users.
This pricing structure is best for small to medium businesses prioritizing core helpdesk functionality and larger enterprises needing dedicated support.
Pricing Plans
Free TrialStarter
$5
- max. 5 agents
- Email support (8x5, CET)
- Channels: Email, Web Form, SMS
- Text modules, macros, multilingualism, ticket history, mentions/watch, trigger, schedulers, business hours, branding
- 10 MB attachments + 10 GB disk space
- Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)
Professional
$15
- max. 35 agents
- Email support (8x5, CET)
- Channels: Email, Web Form, SMS, Chat, Telegram
- Text modules, multilingualism, ticket history, mentions/watch, trigger, macros, schedulers, business hours, branding
- Service Level Agreements (SLAs)
- Individual roles, individual ticket objects
- Knowledge Base (monolingual)
- 35 MB attachments + 25 GB disk space
- ISO27001-certified Data center
- Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)
Plus
$24
- Unlimited agents
- Phone support (8x5, CET)
- Email support (8x5, CET)
- Channels: Email, Web Form, SMS, Chat, Telegram, Facebook, WhatsApp
- Text modules, macros, multilingualism, trigger, ticket history, mentions/watch, schedulers, business hours, branding
- Core Workflows
- Service Level Agreements (SLAs)
- Integration with GitHub/GitLab
- Individual roles, individual ticket objects
- Expert-Mode for Conditions (AND/OR)
- Knowledge Base (multilingual)
- Zammad Standard Reporting
- Deeper Reporting possibilities (with Elasticsearch access via Grafana)
- 50 MB attachments + 50 GB disk space
- ISO27001-certified Data center
- Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)
Business
$2,999
- Service: Mon-Fri (9.00 - 17.00 CET)
- Email support
- 6 hours max. response time
- 15 service requests
- Bug escalations
- Security advisories
Enterprise
$5,999
- Initial assessment
- Service: Mon-Fri (8.00 - 18.00 CET)
- Email and phone support
- 4 hours max. response time
- 45 service requests
- Bug escalations
- Security advisories
- 5% discount on additional services
Corporation
$9,999
- Initial assessment
- Service: Mon-Fri (8.00 - 20.00 CET)
- Email and phone support
- 2 hours max. response time
- 95 service requests
- Bug escalations
- Patch level, minor release, and security patch updates
- Security advisories
- 10% discount on additional services
Hidden Costs & Gotchas
Annual commitment for best per-agent pricing
Agent limits on Starter and Professional tiers
Higher tiers are support contracts, not software
No free tier available
Which Plan Do You Need?
Small teams needing basic helpdesk
Growing businesses with SLA needs
Enterprises requiring dedicated support
How Zammad Compares to Competitors
Compared to Freshdesk, which offers a free tier and starts at $15/agent/month for its Growth plan, Zammad's Starter tier at $5/agent/month is more accessible for very small teams. However, Zendesk's Suite Team plan at $55/agent/month is significantly more expensive than Zammad's Plus tier at $24/agent/month, suggesting Zammad offers strong value for feature-rich helpdesk software without the premium price tag of some market leaders.
Zammad Pricing FAQ
How much does Zammad cost?
Zammad starts at $0.42/user/month on the Starter plan. It offers 6 paid tiers ranging from $0.42/user/month up to $833.25/month.
Does Zammad have a free plan?
Zammad does not offer a permanent free plan. However, a free trial is available.
Does Zammad offer a free trial?
Yes, Zammad offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Zammad paid plan?
The cheapest paid plan for Zammad is "Starter" at $0.42/user/month. Key features include: max. 5 agents, Email support (8x5, CET), Channels: Email, Web Form, SMS.
Is there a cheaper alternative to Zammad?
Yes. Popular alternatives to Zammad include Chatwoot, Gladly. Free alternatives include Chatwoot. Compare them side-by-side on Toolradar.
How much does Zammad cost for a team of 10?
For a team of 10 users on the Starter plan, Zammad costs about $4.2/month, or $50.4/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to Zammad
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
