What is the best knowledge base software in 2026?

Based on user reviews and our editorial analysis, Glean is currently the top-rated knowledge base software with a score of 85/100. Other popular options include Help Scout, Groove, Tettra.

Are there free knowledge base tools?

Most knowledge base tools require payment, but many offer free trials. Check individual tool pages for current pricing and trial options.

How do I choose the right knowledge base software?

Consider your specific needs, team size, and budget. Look at user reviews, compare features, and take advantage of free trials when available. Our comparison tools can help you evaluate multiple options side by side.

Knowledge Base Software

34 products available

Self-service knowledge bases and FAQs

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Showing 34 results for paid tools

Glean

Enterprise work AI

paid

Help Scout

Customer support for growing teams

paid

Groove

Help desk software for small businesses

paid

Tettra

Team knowledge management with AI

paid

Terramind Nucleus

AI-powered search for your enterprise knowledge, connecting people to answers instantly.

paid

Helpjuice

Knowledge base software

paid

Bloomfire

Knowledge engagement platform

paid

Help Scout

Customer support for growing businesses

paid

Spekit

The AI-powered platform that unifies sales content and learning for just-in-time enablement.

paid

Helpjuice

Knowledge base software

paid

Claromentis

The AI-powered digital workplace and enablement solution for people, processes, and profitability.

paid

SweetProcess

Document your standard operating procedures, policies, and processes with ease to scale your business.

paid

Heptabase

Master anything you learn and do your best research with an intelligent, visual knowledge base.

paid

Insided

Customer success community platform

paid

HelpCrunch

Omnichannel customer communication platform with live chat, knowledge base, and marketing automation.

paid

Product Fruits

The AI-powered platform for creating personalized and effective product adoption experiences.

paid

SupportBee

Streamline customer support with a collaborative help desk, knowledge base, and customer portal.

paid

Docmost

Enterprise-ready wiki for modern teams to securely manage company knowledge.

paid

UseResponse

Complete customer service suite for multi-channel support, feedback, and knowledge management.

paid

Alexi

Your firm’s custom AI engine for lasting competitive advantage in legal practice.

paid

Cherwell

IT service management platform

paid

Waybook

Centralize your business knowledge, onboard new hires, and streamline training with a single source of truth.

paid

KnowledgeOwl

Knowledge base software

paid

Groove

Simple help desk for small businesses

paid

Desk.com

Customer service for fast-growing companies

paid

Yavy

Turn any website into an AI-searchable knowledge base for accurate, hallucination-free answers.

paid

HelpDocs

AI-powered knowledge base software to scale customer support and deflect tickets.

paid

Knowmax

AI-powered knowledge management platform for mistake-proof customer service across all touchpoints.

paid

ClickHelp

AI-powered all-in-one documentation tool for authoring, hosting, and delivering technical content.

paid

Shelf

Next-generation knowledge management for accurate and trusted GenAI answers.

paid

Helpy

Secure, self-hosted, and open-source customer support helpdesk software with data control.

paid

AzureDesk

Streamline customer service with an all-in-one helpdesk and ticket management solution.

paid

Deskpro

The AI help desk built for support across every channel, with comprehensive security and compliance.

paid

Capacity

Automate support for customers and teams with AI across all channels.

paid

Popular Knowledge Base Comparisons

GleanvsHelp Scout GleanvsGroove Help ScoutvsGroove Help ScoutvsTettra GroovevsTettra GroovevsTerramind Nucleus TettravsTerramind Nucleus TettravsHelpjuice Terramind NucleusvsHelpjuice Terramind NucleusvsBloomfire HelpjuicevsBloomfire HelpjuicevsHelp Scout

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What is Knowledge Base Software?

Knowledge Base software helps businesses and individuals streamline their workflows by providing specialized tools designed for knowledge base-related tasks. These solutions range from simple, free tools to comprehensive enterprise platforms, each offering different capabilities to match various needs and budgets. Whether you're a solo entrepreneur or managing a large team, the right knowledge base tool can significantly improve your productivity and results.

Key Features to Look For

Intuitive user interface that minimizes the learning curve
Integration capabilities with popular tools and platforms
Collaboration features for team-based workflows
Analytics and reporting to track performance
Mobile accessibility for working on the go
Customization options to fit your specific needs
Reliable customer support and documentation

Benefits of Knowledge Base Software

Save time by automating repetitive tasks
Improve accuracy and reduce human errors
Enhance team collaboration and communication
Gain insights through data-driven analytics
Scale your operations without proportional cost increases
Stay competitive with modern, efficient workflows

How to Choose the Right Knowledge Base Software

When choosing knowledge base software, start by clearly defining your requirements. Consider your team size, budget constraints, and must-have features. Look for tools that offer free trials so you can test the interface and functionality before committing. Pay attention to integration options with your existing tech stack, and don't overlook the importance of good customer support. Reading user reviews on platforms like Toolradar can provide valuable insights from people who've actually used these tools in real-world scenarios.

Frequently Asked Questions About Knowledge Base Software

Based on user reviews and our editorial analysis, Glean is currently the top-rated knowledge base software. However, the "best" choice depends on your specific needs, budget, and use case. We recommend comparing multiple options using our detailed reviews and comparison tools.

This guide was last updated in February 2026. We regularly review and update our recommendations to ensure accuracy.