Customer support helpdesk for e-commerce
Visit WebsiteTL;DR - Gorgias
- Gorgias is a customer service helpdesk built specifically for e-commerce stores
- It centralizes support channels and automates responses with deep Shopify integration
- Plans start at $10/month for up to 50 tickets
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms
Pros & Cons
Pros
- Best for e-commerce support
- Shopify integration
- Automation rules
- Macros
- Good analytics
Cons
- Expensive per ticket
- E-commerce focused only
- Learning curve
- Ticket limits
- Automation complex
Ratings Across the Web
4.6(673 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
E-commerce helpdeskAutomationShopify integrationMacrosRevenue trackingLive chat
Pricing Plans
Free TrialStarter
$10/month
50 tickets
- 50 tickets/mo
- Email & chat
- 150+ integrations
- Macros & rules
Basic
$50/month
300 tickets
- 300 tickets/mo
- All channels
- Satisfaction surveys
- Team management
Pro
$300/month
2K tickets
- 2K tickets/mo
- Revenue stats
- Advanced automation
Advanced
$750/month
5K tickets
- 5K tickets/mo
- Dedicated server
- Custom integrations
What is Gorgias?
Gorgias handles customer support for e-commerce businesses. Integrate with Shopify, access order data, resolve issues faster-support designed around how online stores work.
The e-commerce integration is deep. Agents see order history immediately. Automation handles common questions.
E-commerce brands wanting support that understands their business choose Gorgias for store-integrated customer service.
Reviews
Be the first to review Gorgias
Your take helps the next buyer. Verified LinkedIn reviewers get a badge.
Write a reviewBest Gorgias Alternatives
Top alternatives based on features, pricing, and user needs.
Explore More
Gorgias FAQ
Is Gorgias free?
Gorgias doesn't have a free tier. Plans start at $10/month for the Starter plan designed for small e-commerce stores.
What is Gorgias?
Gorgias is a helpdesk platform built specifically for e-commerce. It integrates deeply with Shopify, showing order data alongside support tickets for faster resolution.
Gorgias vs Zendesk?
Gorgias is purpose-built for e-commerce with native Shopify integration. Zendesk is a general-purpose helpdesk. Choose Gorgias if you run an online store.
Source: gorgias.com