Pylon Pricing 2026
Plans, hidden costs, and alternatives compared
Prices last confirmed on Nov 2, 2026 on usepylon.com. Same data as Markdown or JSON.
Cite this data: Toolradar, Pylon pricing verified Nov 2026, toolradar.com/tools/pylon/pricing
Pylon starts at $89/seat/month on the Professional plan.
Verified Nov 2026 from the official pricing page.
Is Pylon worth the price?
Pylon's pricing structure is quite complex with multiple distinct product lines, which can be confusing.
The 'Enterprise' tier at $139/seat/month seems a bit steep for the additional features, especially if not all are critical. The separate AI offerings further complicate the overall cost, making it best for companies with specific AI-driven support needs.
Pricing Plans
Professional
$89 / seat/month
- Every starter feature, plus
- Slack, Telegram, and WhatsApp connector
- Broadcasts
- Integrations
- Automations
- Analytics
- API
- View-only seats
Advanced
$139 / seat/month
- Viewer seats
- Core support
- Out-of-the-box Analytics
- Automations
- Skills
- Broadcasts
- MCP
- API
- Integrations
- RBAC
- Customer portal
- Custom reporting
- Data warehouse
- SAML SSO (add on)
Enterprise
Custom quote
- Every professional feature, plus
- Microsoft Teams connector
- Customer portal
- Custom reporting
- Data warehouse
- RBAC
- MSAT
How Pylon compares
2 of 6 direct competitors offer a free plan.
| Tool | Starting price | Free plan |
|---|---|---|
| Pylon | $89/seat/month | No |
| Zendesk | $25/seat/month | No |
| Intercom | $29/month, billing unit not specified | No |
| Freshdesk | $19/agent/month | No |
| HubSpot Service | $20/seat/month | Yes |
| Front | $25/seat/month | No |
| Help Scout | $25/user/month | Yes |
Pylon Pricing FAQ
How much does Pylon cost?
Pylon starts at $89/seat/month on the Professional plan. It offers 2 paid tiers ranging from $89/seat/month to $139/seat/month.
Does Pylon have a free plan?
Yes, Pylon is available on a free tier. Paid plans are offered for users who require more extensive usage and additional features beyond what the free tier provides.
What is the cheapest Pylon paid plan?
The cheapest paid plan for Pylon is "Professional" at $89/seat/month. Key features include: Every starter feature, plus, Slack, Telegram, and WhatsApp connector, Broadcasts.
What are alternatives to Pylon?
Alternatives to Pylon include Zendesk, Intercom, Freshdesk, HubSpot Service. Zendesk starts at $25/seat/month; Intercom starts at $29/month, billing unit not specified; Freshdesk starts at $19/agent/month.
How much does Pylon cost for a team of 10?
For 10 users on the Professional plan, Pylon is $890/month, or $10,680/year, at the published per-user rate.
Pylon alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official Pylon pricing: usepylon.com/pricing (verified Nov 2026)
- Cite this data: Toolradar, Pylon pricing verified Nov 2026, toolradar.com/tools/pylon/pricing
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