Pylon starts at $10/month on the Premium plan.
Verified Sep 2026 from the official pricing page.
Is Pylon worth the price?
Pylon's pricing structure is quite complex with multiple distinct product lines, which can be confusing.
The 'Starter' tier at $59/seat/month offers a solid foundation for small teams, while the 'Professional' tier at $89/seat/month adds crucial integrations and automations, making it a good value for growing businesses. The 'Enterprise' tier at $139/seat/month seems a bit steep for the additional features, especially if not all are critical.
The separate AI offerings further complicate the overall cost, making it best for companies with specific AI-driven support needs.
Pricing Plans
Starter
$59 / seat/mo
- Support inbox
- Chat widget
- Ticket forms
- Knowledge base
Professional
$89 / seat/mo
- Every starter feature, plus
- Slack, Telegram, and WhatsApp connector
- Broadcasts
- Integrations
- Automations
- Analytics
- API
- View-only seats
Enterprise
$139 / seat/mo
- Every professional feature, plus
- Microsoft Teams connector
- Customer portal
- Custom reporting
- Data warehouse
- RBAC
- MSAT
Base
Free
- Account Lists
- Default notebooks
- Formulas (limit of 2)
- Ask AI (limited)
Premium
$10 / customer account/mo
- Every base feature, plus
- Playbooks
- Unlimited Ask AI
- Customer Health & Churn Risk
- AI Fields
- Custom Notebooks
- Unlimited Formulas
AI Assistants Base
Free
- AI article generation
- Copilot (limited)
- Custom fields (limited)
- AI Knowledge management (limited)
- Ask AI (limited)
- Product intelligence (limited)
AI Assistants Premium
$50 / seat/mo
- Unlimited base features, plus
- Issue autotranslation
- Issue QA
- Knowledge base autotranslation
- Issue suggestions
- Issue anomaly detection
AI Agents
Starts at $100 /mo
- Training data
- Runbooks
- Test playground
- Agent analytics
- Agent workflows (assignment, escalations, resolution)
Hidden Costs & Gotchas
AI Assistants Premium is an additional $50/seat/month.
AI Agents start at $100/month, unclear scaling.
How Pylon compares
1 of 6 direct competitors offers a free plan.
| Tool | Starting price | Free plan |
|---|---|---|
| Pylon | $10/month | Yes |
| Zendesk | $19/month | No |
| Intercom | $29/month | No |
| Freshdesk | $19/user/month | No |
| HubSpot Service | $15/month | Yes |
| Front | $25/month | No |
| Help Scout | $22/user/month | No |
Pylon Pricing FAQ
How much does Pylon cost?
Pylon starts at $10/month on the Premium plan. It offers 6 paid tiers ranging from $10/month to $139/user/month. A free plan is also available.
Does Pylon have a free plan?
Yes. Pylon offers a free plan called "Base". It includes: Account Lists, Default notebooks, Formulas (limit of 2).
What is the cheapest Pylon paid plan?
The cheapest paid plan for Pylon is "Premium" at $10/month. Key features include: Every base feature, plus, Playbooks, Unlimited Ask AI.
What are alternatives to Pylon?
Alternatives to Pylon include Zendesk, Intercom, Freshdesk, HubSpot Service. Zendesk starts at $19/month; Intercom starts at $29/month; Freshdesk starts at $19/user/month.
Pylon alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official Pylon pricing — usepylon.com/pricing (verified Sep 2026)
- Cite this data: Toolradar, Pylon pricing verified Sep 2026, toolradar.com/tools/pylon/pricing
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