Pylon Pricing 2026
Plans, costs, and free options for Pylon
Last updated: February 2, 2026
TL;DR: Pylon Pricing
Pricing Model
Freemium
Starting Price
$59 per seat/mo
Free Option
Yes ✓
Freemium
Pricing Model
Pylon offers a free tier with basic features, plus paid plans for users who need more advanced functionality.
Free Tier Available
Basic features included at no cost
Paid Upgrades
Premium features with paid plans
Available Plans
Starter
$59 per seat/mo
- Support inbox
- Chat widget
- Ticket forms
- Knowledge base
Popular
Professional
$89 per seat/mo
- Every starter feature, plus
- Slack, Telegram, and WhatsApp connector
- Broadcasts
- Integrations
- Automations
- Analytics
- +2 more features
Enterprise
$139 per seat/mo
- Every professional feature, plus
- Microsoft Teams connector
- Customer portal
- Custom reporting
- Data warehouse
- RBAC
- +1 more features
Base
Free
- Account Lists
- Default notebooks
- Formulas (limit of 2)
- Ask AI (limited)
Popular
Premium
$10 per customer account/mo
- Every base feature, plus
- Playbooks
- Unlimited Ask AI
- Customer Health & Churn Risk
- AI Fields
- Custom Notebooks
- +1 more features
AI Assistants Base
Free
- AI article generation
- Copilot (limited)
- Custom fields (limited)
- AI Knowledge management (limited)
- Ask AI (limited)
- Product intelligence (limited)
AI Assistants Premium
$50 per seat/mo
- Unlimited base features, plus
- Issue autotranslation
- Issue QA
- Knowledge base autotranslation
- Issue suggestions
- Issue anomaly detection
AI Agents
Starts at $100 /mo
- Training data
- Runbooks
- Test playground
- Agent analytics
- Agent workflows (assignment, escalations, resolution)
Pylon vs Competitors: Pricing Comparison
See how Pylon pricing compares to similar tools in AI for Customer Service
| Tool | Free Tier | Starting Price | Score | |
|---|---|---|---|---|
PylonCurrent AI-native B2B support platform to resolv... | Yes | $59 per seat/mo | —/100 | Details → |
 ChatwootTop Rated Open source customer engagement | Yes | $19/mo | 83/100 | Pricing → |
 Kustomer Customer service CRM platform | No | $89/mo | 83/100 | Pricing → |
 GladlyBest Value Customer service platform focused on peo... | No | $0.6/mo | 82/100 | Pricing → |
Prices shown are starting prices. Actual pricing may vary based on features and team size.
See all alternatives →Pylon Pricing FAQ
How much does Pylon cost?
Pylon offers the following plans: Starter ($59 per seat/mo), Professional ($89 per seat/mo), Enterprise ($139 per seat/mo), Base (Free). A free tier is available.
Is there a free version of Pylon?
Yes, Pylon offers a free tier with basic features. Upgrade to a paid plan for more functionality.
Does Pylon offer a free trial?
Check Pylon's official website for current trial offers.
What are cheaper alternatives to Pylon?
Free or freemium alternatives include Chatwoot. View our full comparison to find the best value.
How much does Pylon cost?
Pylon offers a freemium model. The Platform has a Starter plan at $59 per seat/month (billed annually, 3-seat minimum), a Professional plan at $89 per seat/month (billed annually, 3-seat minimum), and an Enterprise plan at $139 per seat/month (billed annually, 7-seat minimum). There's also an Account Intelligence add-on with a free Base tier and a Premium tier at $10 per customer account/month (billed annually, 50-account minimum).
Is Pylon free?
Yes, Pylon offers a free tier for its Account Intelligence add-on, called the 'Base' plan, which includes account lists, default notebooks, limited formulas, and limited Ask AI features. The core support platform does not have a free tier, but paid plans start with a 3-seat minimum.