Refiner Pricing 2026

Plans, hidden costs, and cheaper alternatives compared

Is Refiner worth the price?

60/10

Refiner's pricing structure is opaque for its core paid plans, making it difficult to assess fairness.

The 'Essentials' and 'Growth' tiers require direct contact for pricing, which can be a barrier for smaller businesses or those seeking immediate cost transparency. The Free tier is generous for basic needs, offering 25 responses per month.

It's best for businesses with complex, enterprise-level needs that require custom solutions and are prepared for negotiation.

Pricing Plans

Free Trial

Free

All Essentials plan features
25 survey responses per month

Essentials

Let's talk!

Unlimited survey responses
All survey features
User segmentation
Basic integrations
Up to 1,000,000 Monthly Active Users
Up to 20,000,000 Monthly Pageviews
2 Environments
20 User Segments
1 Reporting Dashboard
Unlimited Team Members
Google SSO
Email Support

Growth

Let's talk!

Everything from Essentials
Event tracking
Translations
Advanced data integrations
Up to 10,000,000 Monthly Active Users
Up to 20,000,000 Monthly Pageviews
6 Environments
60 User Segments
Unlimited Reporting Dashboards
Translate survey with AI
CDP Integrations (Segment & Rudderstack)
CRM Integrations (HubSpot & Salesforce)
Product Analytics Integrations (Amplitude & Mixpanel)
Custom data integrations (API & Webhooks)
Email & Live Chat Support

Enterprise

Get a quote

Run any number of survey campaigns simultaneously on multiple channels
Custom MAU limits
Unlimited team members
SSO and granular access rights
Full white-labeling (custom CSS & custom survey link domain)
Yearly contract with dedicated support representative, concierge service and consulting
Unlimited Monthly Active Users
Unlimited Monthly Pageviews
Unlimited Environments
Unlimited User Segments
Unlimited Reporting Dashboards
Full white label widget
Custom domain
SAML
Custom contracts
Pay by bank transfer
Concierge Support
Email, Live Chat & Phone Support

Calculate your cost View full pricing

Hidden Costs & Gotchas

Pricing for Essentials/Growth is hidden

MAU/Pageview limits could incur overages

Advanced features locked behind 'Let's talk!'

Enterprise features require custom quote

Which Plan Do You Need?

Startups needing basic surveys

Enterprises with custom requirements

Teams needing advanced integrations

How Refiner Compares to Competitors

Compared to Hotjar, which offers a 'Plus' plan at $39/month for 500 responses and a 'Business' plan starting at $99/month, Refiner's lack of transparent pricing for its paid tiers makes direct comparison difficult. Qualaroo offers a 'Growth' plan at $199/month for 100,000 pageviews, providing more upfront cost clarity than Refiner's 'Let's talk!' approach for similar usage levels.

Refiner Pricing FAQ

How much does Refiner cost?

Refiner uses custom pricing. Contact Refiner directly for a quote based on your team size and requirements.

Does Refiner have a free plan?

Yes. Refiner offers a free plan called "Free". It includes: All Essentials plan features, 25 survey responses per month.

Does Refiner offer a free trial?

Yes, Refiner offers a free trial. No credit card is typically required to start the trial, though this may vary.

Is there a cheaper alternative to Refiner?

Yes. Popular alternatives to Refiner include Sprig, Pendo, Hotjar, Userpilot. Free alternatives include Hotjar, SurveyMonkey. Compare them side-by-side on Toolradar.