Unthread Slack
UnclaimedAI-powered helpdesk built directly into Slack for faster ticket resolution and automated support.
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TL;DR - Unthread Slack
- AI-native helpdesk integrated directly into Slack for efficient support.
- Automates ticket resolution and workflows using agentic AI.
- Consolidates all support channels into a unified Slack inbox for seamless management.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Resolves tickets faster with AI-powered automation.
- Integrates seamlessly into Slack, reducing context switching.
- Consolidates multiple support channels into one platform.
- Offers advanced AI analytics for performance insights.
- Provides enterprise-grade security and customization options.
Cons
- Minimum 3 seats required for the Basic plan.
- Pricing is per agent, which can increase costs for larger teams.
- Advanced features like SSO and custom integrations are only available on the Enterprise plan.
Ratings Across the Web
5(2 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Slack-native ticket intake and responsesAgentic AI for deflection and automationKnowledge Base for identifying and closing knowledge gapsAI Analytics enginePowerful automations with any toolConversational ticketing in SlackAI assignment of conversationsUnified Slack inbox for all conversations
Pricing Plans
Free TrialBasic
$75 per agent/month
- Conversation tracking
- SLAs and assignments
- Slack Inbox
- Slack Broadcasts
- Basics integrations & API
- Dedicated Slack support channel
- Up to 100 conversations/month*
- Minimum 3 seats
Pro
Contact us
- Everything in Basic
- AI automation builder
- Self-learning documentation
- Customer portal
- Knowledgebase sync
- Custom analytics dashboards
- NPS & CSAT surveys
- CRM integrations
- Advanced permissioning
- Bi-directional 3rd party ticket sync
- Escalations & approval requests
- Custom status workflows
- Dedicated solutions engineer
Enterprise
Contact us
- Custom integrations
- Single sign-on (SSO)
- HRIS integration & directory sync
- HIPAA & BAAs
- Dedicated hosting
- Mass email broadcasts
- Industry-leading SLAs
- Slack enterprise grid
- LDAP integration
What is Unthread Slack?
Unthread is an AI-native helpdesk designed to streamline support operations directly within Slack. It enables teams to resolve tickets faster through end-to-end workflow automations powered by agentic AI. The platform integrates all support channels, including Slack DMs, messages, emails, and customer portals, into a unified inbox, allowing support agents to manage conversations without leaving Slack.
Unthread is built for fast-moving teams across various departments like IT, HR, customer support, employee support, and RevOps, from startups to enterprises. It leverages AI for tasks such as ticket deflection, automated responses, knowledge gap identification, and advanced analytics. The tool also offers powerful automations that integrate with existing tools, a flexible API for custom workflows, and enterprise-grade security features.
Key benefits include significantly reducing ticket resolution times, automating up to 40% of tickets, maintaining a personal touch in customer support while gaining performance insights, and empowering teams with seamless collaboration and access to the right tools.
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Unthread Slack FAQ
What is Unthread Slack?
Unthread Slack is an AI-native helpdesk that integrates directly into Slack, allowing teams to manage and resolve support tickets faster through AI-powered automations, conversational ticketing, and a unified inbox for all support channels.
How much does Unthread Slack cost?
Unthread Slack offers three pricing plans: Basic starts at $75 per agent/month (minimum 3 seats), Pro includes advanced AI features, and Enterprise offers custom solutions with advanced integrations and security. All plans include a 14-day free trial.
Is Unthread Slack free?
No, Unthread Slack is not free. It offers paid plans starting at $75 per agent/month, but all plans include a 14-day free trial.
Who is Unthread Slack for?
Unthread Slack is designed for fast-moving teams in IT, HR, customer support, employee support, and RevOps, across both fast-growing startups and enterprises, who want to streamline their support operations within Slack using AI.
Source: unthread.io