The AI phone platform for Shopify merchants to drive revenue and enhance customer experience.
Visit WebsiteTL;DR - Consio
- AI-powered phone platform for Shopify merchants.
- Automates inbound and outbound calls to drive revenue.
- Integrates with Shopify and Klaviyo for personalized customer engagement.
Pricing: Paid only
Best for: Enterprises & pros
5.0/5 across review platforms
Pros & Cons
Pros
- Drives significant revenue through phone outreach, as evidenced by case studies.
- Provides 24/7 inbound support, improving customer experience.
- Offers unlimited agents and seats without per-seat fees.
- Usage-based pricing ensures payment only for active engagement.
- Seamless integration with Shopify and Klaviyo for targeted campaigns.
Cons
- Primarily focused on Shopify merchants, limiting use for other e-commerce platforms.
- Cost can scale with high call volume, though it is usage-based.
- Relies on AI voice agents, which may not always replicate human nuance for all customer interactions.
Ratings Across the Web
5(11 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
AI voice agentsEcommerce Power DialerOutbound call campaignsInbound & outbound SMSOrder and revenue attributionComplete analytics suiteAI call summaries and transcriptsNative Shopify integration
Pricing Plans
Free TrialBase Plan
$60/mo
- 400 minutes
- Unlimited seats
- AI voice agents
- Ecommerce Power Dialer
- Outbound call campaigns
- Inbound & outbound SMS
- Order and revenue attribution
- Complete analytics suite
- AI call summaries and transcripts
- Native Shopify integration
- Klaviyo segment sync
- Helpdesk integrations
Additional Call Minute
$0.10/call minute
Additional SMS
$0.016/SMS sent
Additional AI Voice Agent Minute
$0.30/AI voice agent minute
Extra Phone Numbers
$9/mo
What is Consio?
Consio is an AI-powered phone platform specifically designed for Shopify merchants to automate and optimize their customer outreach and support. It leverages AI voice agents to handle inbound and outbound calls, turning phone interactions into a significant revenue channel. The platform integrates directly with Shopify and Klaviyo, allowing for personalized campaigns based on customer data, such as abandoned carts or specific segments.
Consio is ideal for direct-to-consumer (DTC) brands and e-commerce businesses on Shopify looking to increase conversions, improve customer loyalty, and scale their customer service operations without increasing headcount. It helps businesses recover abandoned carts, engage customers with proactive outreach, and provide 24/7 support, ultimately boosting sales and customer satisfaction through authentic voice interactions.
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Consio FAQ
How does Consio differentiate its AI voice agents from typical chatbots or automated phone systems?
Consio's AI voice agents are designed to create a unique sense of trust and authenticity through real-sounding voice interactions, aiming to surprise and delight customers who expect a more robotic experience. This focus on authentic voice helps build rapport and drive conversions, unlike standard automated systems.
Can Consio be used to recover abandoned carts, and how quickly can a campaign be launched for this purpose?
Yes, Consio is highly effective for recovering abandoned carts. Merchants like Medterra have turned abandoned carts into significant revenue within weeks. The platform offers a 2-day onboarding process, allowing businesses like Polysleep to quickly launch AI calls for various campaigns, including cart recovery.
What is the billing structure for AI voice agent minutes, and how does it combine with call minutes?
AI voice agent time is billed at $0.30 per minute (18 credits). When an AI agent handles a customer call, both the call time and the AI time are counted. For example, one minute of AI-handled conversation uses 24 credits total (6 for the call, 18 for the AI), ensuring you only pay for active engagement with the AI.
Does Consio charge for unanswered calls or voicemails left by the AI agent?
Consio does not charge for unanswered calls. If a call lasts less than 30 seconds or if the AI agent leaves a voicemail, it uses 3 credits, which is equivalent to 30 seconds of talk time. This ensures that merchants are primarily billed for meaningful customer interactions.
How does Consio handle carrier fees for SMS messages, and are there any hidden costs?
Consio includes carrier fees for SMS messages within its listed price of $0.016 per message (1 credit). This means there are no surprise surcharges from mobile carriers added on top of the stated rates, providing transparent and predictable billing for SMS campaigns.
What happens if a merchant exceeds their monthly credit allowance, and can they adjust their plan automatically?
If a merchant exceeds their monthly credit allowance, Consio automatically upgrades them to the next tier to ensure campaigns continue without interruption. Usage beyond the plan is then billed at standard rates ($0.10 per call minute and $0.016 per SMS). While automatic downgrades do not occur, merchants can manually switch back to a lower plan if their usage decreases.
Source: consio.ai