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Userlist

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Advanced email automation for product marketers in SaaS, focusing on user and company lifecycle.

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Reviews onG2Capterra
8 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Flexible data model handles many-to-many relationships between users and companies effectively.

Biggest con

No free plan available, only a 14-day free trial.

TL;DR - Userlist

  • All-in-one email marketing for SaaS with advanced automation.
  • Manages user and company-level data for B2B lifecycle communication.
  • Automates onboarding, activation, retention, and churn reduction.
Pricing: Paid only
Best for: Enterprises & pros
5.0/5 across review platforms

What is Userlist?

Editorial review
Userlist is an all-in-one email marketing platform designed specifically for growing SaaS companies. It enables product marketers to automate onboarding, activation, retention, and referral processes using behavior-based email and in-app messages. The platform offers dynamic segmentation, conversion goals, A/B testing, and company-level workflows, which are crucial for understanding and engaging both individual users and their associated companies throughout their lifecycle. Userlist stands out with its flexible data model that correctly handles many-to-many relationships between users and companies, allowing for sophisticated B2B lifecycle communication. It provides tools for creating visual workflows, personalizing messages with user, company, and event data, and sending various types of communications including newsletters, transactional emails, and internal notifications. The platform also supports real-time data syncing via API and integrations, ensuring data hygiene and relevant communication. Key benefits include improved user onboarding, reduced churn through targeted reactivation campaigns, and efficient management of customer relationships at both the user and company level. It helps product marketers streamline their communication efforts, measure performance with conversion goals, and scale their marketing operations with advanced automation features.

Available on: Web

Pros & Cons

Pros

  • Flexible data model handles many-to-many relationships between users and companies effectively.
  • Comprehensive automation for various lifecycle stages (onboarding, activation, retention, reactivation).
  • Strong customer support and guidance for setting up campaigns.
  • Ability to send in-app messages and internal team notifications.
  • Advanced features like Teleport in workflows and custom time window conversion measurement.

Cons

  • No free plan available, only a 14-day free trial.
  • Pricing scales with the number of users, which can become costly for very large user bases.
  • Requires some technical integration (API, SDKs) for full functionality.

Ratings Across the Web

5(8 reviews)

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Dynamic segments for users and companiesVisual workflow builder with branching paths and triggersPersonalized email and in-app messages using Liquid customizationA/B split testing and conversion goalsReal-time user data sync via API and integrations (e.g., Zapier, Make, Segment)

Pricing Plans

Free Trial

Pricing checked Jun 22, 2026

Basic

Custom

  • Marketing and lifecycle email
  • In-app messages and notifications to your team
  • Company accounts
  • Segments for users and companies
  • Broadcasts
  • Visual workflows
  • Transactional email
  • 60-min Roadmapping Session for new accounts

Professional

Custom

  • Everything included in Basic
  • A/B split testing
  • Conversion goals
  • Advanced workflow features
  • Advanced integrations
  • Group training for your team
  • Number of users included: 10,000
  • Each additional 1,000 users: $12/month

Enterprise

Contact us

  • Exclusive email marketing solution for companies with high-volume sending needs
  • Custom message limits
  • Custom company-level integration
  • Done-for-you data planning
  • Dedicated account manager
  • Monthly review calls
  • Number of users included: Custom
  • Each additional 1,000 users: Custom

Reviews

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5.0/5

Across 8 verified user reviews on Capterra, G2

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Userlist FAQ

How does Userlist support user onboarding for SaaS companies?

Userlist helps automate onboarding processes through behavior-based email and in-app messages. It allows product marketers to create visual workflows and personalize messages using user, company, and event data to guide new users effectively.

Which teams benefit most from using Userlist?

Userlist is designed for product marketers in SaaS companies, enabling them to manage and automate communication throughout the user and company lifecycle. It helps these teams streamline efforts for onboarding, activation, retention, and referral processes.

How does Userlist compare to Customer.io for managing customer lifecycles?

Userlist, like Customer.io, offers comprehensive automation for various lifecycle stages, including onboarding and retention. A key differentiator for Userlist is its flexible data model, which effectively handles many-to-many relationships between users and companies, crucial for sophisticated B2B communication.

What kind of data relationships can Userlist manage for B2B SaaS?

Userlist features a flexible data model specifically designed to handle many-to-many relationships between users and companies. This capability allows for sophisticated B2B lifecycle communication and managing customer relationships at both individual user and company levels.

Does Userlist include a free tier for new users?

Userlist does not offer a permanently free plan. It provides a 14-day free trial for users to explore its features and capabilities before committing to a paid subscription.

What are the main limitations of Userlist for very large user bases?

Userlist's pricing scales with the number of users, which may lead to increased costs for companies with very large user bases. Additionally, full functionality requires some technical integration via API and SDKs.

Can Userlist send messages beyond email?

Yes, Userlist supports sending various types of communications, including in-app messages and internal team notifications, in addition to newsletters and transactional emails. This allows for multi-channel engagement with users and internal stakeholders.

Source: userlist.com

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