
Userlist
Claim this toolAdvanced email automation for product marketers in SaaS, focusing on user and company lifecycle.
Visit WebsiteThe Bottom Line
Entry price
Paid plans only
Biggest pro
Flexible data model handles many-to-many relationships between users and companies effectively.
Biggest con
No free plan available, only a 14-day free trial.
TL;DR - Userlist
- All-in-one email marketing for SaaS with advanced automation.
- Manages user and company-level data for B2B lifecycle communication.
- Automates onboarding, activation, retention, and churn reduction.
What is Userlist?
Available on: Web
Pros & Cons
Pros
- Flexible data model handles many-to-many relationships between users and companies effectively.
- Comprehensive automation for various lifecycle stages (onboarding, activation, retention, reactivation).
- Strong customer support and guidance for setting up campaigns.
- Ability to send in-app messages and internal team notifications.
- Advanced features like Teleport in workflows and custom time window conversion measurement.
Cons
- No free plan available, only a 14-day free trial.
- Pricing scales with the number of users, which can become costly for very large user bases.
- Requires some technical integration (API, SDKs) for full functionality.
Ratings Across the Web
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Pricing Plans
Free TrialPricing checked Aug 10, 2026
Basic
Custom
- Marketing and lifecycle email
- In-app messages and notifications to your team
- Company accounts
- Segments for users and companies
- Broadcasts
- Visual workflows
- Transactional email
- 60-min Roadmapping Session for new accounts
Professional
Custom
- Everything included in Basic
- A/B split testing
- Conversion goals
- Advanced workflow features
- Advanced integrations
- Group training for your team
- Number of users included: 10,000
- Each additional 1,000 users: $12/month
Enterprise
Contact us
- Exclusive email marketing solution for companies with high-volume sending needs
- Custom message limits
- Custom company-level integration
- Done-for-you data planning
- Dedicated account manager
- Monthly review calls
- Number of users included: Custom
- Each additional 1,000 users: Custom
Is Userlist worth the price?
Userlist's pricing model, based on custom quotes for its Basic and Professional tiers, makes it difficult to assess fairness directly.
However, the per-user pricing structure ($10-$12 per 1,000 additional users) suggests it can scale quickly for growing SaaS companies. This model is best for established SaaS businesses with predictable user growth and a need for advanced automation.
Hidden Costs & Gotchas
Price increases with additional users
Custom pricing requires sales engagement
Limited custom properties on Basic
How Userlist Compares to Competitors
Compared to Intercom, which can start around $74/month for basic messaging and scale up rapidly with features and users, Userlist's custom pricing for its core tiers positions it as a more tailored, potentially premium solution. While Customer.io offers transparent pricing starting around $150/month for 5,000 profiles, Userlist's focus on company-level data and advanced workflows might justify its custom approach for specific SaaS needs.
Reviews

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Userlist FAQ
How does Userlist support user onboarding for SaaS companies?
Which teams benefit most from using Userlist?
How does Userlist compare to Customer.io for managing customer lifecycles?
What kind of data relationships can Userlist manage for B2B SaaS?
Does Userlist include a free tier for new users?
What are the main limitations of Userlist for very large user bases?
Can Userlist send messages beyond email?
Source: userlist.com