Paid
4.4 /5 across G2 and Capterra · 44,685 ratings, Sep 2026
18 Best Customer Support Tools that Integrate with Shopify (2026)
By Louis Corneloup · Updated The 18 highest-ranked customer support tools that list Shopify as an integration in our data.
Key Takeaways
- Salesforce is our overall pick for customer support tools that list Shopify in 2026. Smartsupp is our free pick. Overall pick: Cheapest paid plan Pro Suite, $8.33/mo (billed yearly). Rated 4.4/5 across G2 and Capterra (44,685 ratings, Sep 2026). Free pick: Free plan; cheapest paid plan Standard, $14/mo (billed yearly). Rated 4.7/5 across TrustRadius, G2 and Capterra (1,419 ratings, Sep 2026).
- We evaluated 276 customer support tools, then kept the 18 highest-ranked that list Shopify as an integration.
- 6 of the 18 tools listed here have a free plan.
- customer support tools tracked
- 276
- of 18 have a free plan
- 6
- median cheapest paid plan per month
- $24.50
Ranked by editorial score plus external signals (G2/Capterra review volume and rating, and media mentions). Pricing checked October 2026. Methodology Editorial policy
About these listed integrations
What "listed" means
Each tool below lists Shopify among its integrations in our data. Our data does not record whether a connection is built by the vendor or runs through a third-party connector, so open the setup link or the vendor's docs before you commit. Automation hubs such as Zapier, Make and n8n are left out, since they connect to almost everything.
Before you turn it on
Confirm sync direction (one-way or two-way), check which Shopify plan or workspace permissions are required, and run a test record through before connecting production data.
Compare 18 Customer Support Tools with a listed Shopify integration
Free plan and cheapest paid plan from stored pricing, checked October 2026. Ratings are aggregated from the review sites named in each row.
| # | Tool | Free plan | Cheapest paid plan | Rating |
|---|---|---|---|---|
| 1 |  | No | Pro Suite, $8.33/mo (billed yearly) | 4.4 (44,685) G2/Capterra, Sep 2026 |
| 2 |  | Yes | Standard, $14/mo (billed yearly) | 4.7 (1,419) TrustRadius/G2/Capterra, Sep 2026 |
| 3 |  | Yes | Not published | 4.6 (1,654) G2/Capterra, Sep 2026 |
| 4 |  | No | Starter, $25/mo | 4.4 (1,914) SourceForge/G2, Sep 2026 |
| 5 |  | No | Proactive Support Plus, $99/mo | 4.4 (1,779) G2/SourceForge, Mar 2026 |
| 6 |  | Yes | Essentials, $11/mo | 4.8 (784) G2/Capterra, Sep 2026 |
| 7 |  | Yes | Not published | 4.1 (1,602) G2/Capterra, Sep 2026 |
| 8 |  | Yes | Pro, $49/mo | 4.1 (1,290) G2/Trustpilot, Sep 2026 |
| 9 |  | No | Standard, $22/mo | 4.4 (431) G2, Sep 2026 |
| 10 |  | No | Basic, $24/mo | 4.5 (233) Trustpilot/G2/Capterra, Sep 2026 |
| 11 |  | No | Not published | 4.4 (249) TrustRadius/G2/Capterra, Sep 2026 |
| 12 |  | No | Boost, $299/mo | 4.3 (272) G2/Capterra, Sep 2026 |
| 13 |  | No | Advanced Security Add-On, $5/mo | 4.8 (65) G2, Sep 2026 |
| 14 |  | No | Essential, $39/mo | 4.6 (78) G2, Sep 2026 |
| 15 |  | No | Business (Annually, Unlimited Agents), $59/mo | 4.8 (31) G2, Sep 2026 |
| 16 |  | Yes | Medium Scale Industry (Annually), $16/mo (billed yearly) | 4.4 (31) G2/Capterra, Sep 2026 |
| 17 |  | No | Not published | n/a |
| 18 |  | No | Pro, $98/mo | n/a |
- 1Salesforce
The CRM that defined the category for sales, service, and marketing
- Free plan
- No
- Cheapest paid plan
- Pro Suite, $8.33/mo (billed yearly)
- Rating
- 4.4/5 across G2 and Capterra (44,685 ratings, Sep 2026)
- 2Smartsupp
Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
- Free plan
- Yes
- Cheapest paid plan
- Standard, $14/mo (billed yearly)
- Rating
- 4.7/5 across TrustRadius, G2 and Capterra (1,419 ratings, Sep 2026)
- 3EngageBay
All-in-one marketing, sales, and support CRM
- Free plan
- Yes
- Cheapest paid plan
- Not published
- Rating
- 4.6/5 across G2 and Capterra (1,654 ratings, Sep 2026)
- 4CloudTalk
Call center software for modern teams
- Free plan
- No
- Cheapest paid plan
- Starter, $25/mo
- Rating
- 4.4/5 across SourceForge and G2 (1,914 ratings, Sep 2026)
- 5Intercom Product Tours
Build code-free product tours to boost onboarding and adoption
- Free plan
- No
- Cheapest paid plan
- Proactive Support Plus, $99/mo
- Rating
- 4.4/5 across G2 and SourceForge (1,779 ratings, Mar 2026)
- 6Aftership
Track 1,100+ carriers, manage returns, and enhance customer experience
- Free plan
- Yes
- Cheapest paid plan
- Essentials, $11/mo
- Rating
- 4.8/5 across G2 and Capterra (784 ratings, Sep 2026)
- 7Insightly
Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses.
- Free plan
- Yes
- Cheapest paid plan
- Not published
- Rating
- 4.1/5 across G2 and Capterra (1,602 ratings, Sep 2026)
- 8Hiver
AI-powered customer service platform for modern teams to deliver effortless and personalized support.
- Free plan
- Yes
- Cheapest paid plan
- Pro, $49/mo
- Rating
- 4.1/5 across G2 and Trustpilot (1,290 ratings, Sep 2026)
- 9Help Scout
Customer support for growing teams
- Free plan
- No
- Cheapest paid plan
- Standard, $22/mo
- Rating
- 4.4/5 on G2 (431 ratings, Sep 2026)
- 10HappyFox
AI-powered support platform for customer service, IT, and operations teams.
- Free plan
- No
- Cheapest paid plan
- Basic, $24/mo
- Rating
- 4.5/5 across Trustpilot, G2 and Capterra (233 ratings, Sep 2026)
- 11Narvar
Post-purchase customer experience
- Free plan
- No
- Cheapest paid plan
- Not published
- Rating
- 4.4/5 across TrustRadius, G2 and Capterra (249 ratings, Sep 2026)
- 12Trengo
All-in-one customer engagement platform
- Free plan
- No
- Cheapest paid plan
- Boost, $299/mo
- Rating
- 4.3/5 across G2 and Capterra (272 ratings, Sep 2026)
- 13Enchant
Omnichannel customer service software with AI assistance for efficient team collaboration.
- Free plan
- No
- Cheapest paid plan
- Advanced Security Add-On, $5/mo
- Rating
- 4.8/5 on G2 (65 ratings, Sep 2026)
- 14eDesk
Automate and centralize eCommerce customer support with AI-powered helpdesk solutions.
- Free plan
- No
- Cheapest paid plan
- Essential, $39/mo
- Rating
- 4.6/5 on G2 (78 ratings, Sep 2026)
- 15Desku
AI-powered customer service and lead generation platform for businesses.
- Free plan
- No
- Cheapest paid plan
- Business (Annually, Unlimited Agents), $59/mo
- Rating
- 4.8/5 on G2 (31 ratings, Sep 2026)
- 16UVdesk
Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
- Free plan
- Yes
- Cheapest paid plan
- Medium Scale Industry (Annually), $16/mo (billed yearly)
- Rating
- 4.4/5 across G2 and Capterra (31 ratings, Sep 2026)
- 17DelightChat
Unified e-commerce support and WhatsApp marketing
- Free plan
- No
- Cheapest paid plan
- Not published
- Rating
- n/a
- 18InsertChat
Answer questions, capture leads, and book meetings everywhere
- Free plan
- No
- Cheapest paid plan
- Pro, $98/mo
- Rating
- n/a
Detailed picks: Customer Support Tools that list Shopify
2
Smartsupp
Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
Free plan
4.7 /5 across TrustRadius, G2 and Capterra · 1,419 ratings, Sep 2026
Free plan
4.6 /5 across G2 and Capterra · 1,654 ratings, Sep 2026
Paid
4.4 /5 across SourceForge and G2 · 1,914 ratings, Sep 2026
Paid
4.4 /5 across G2 and SourceForge · 1,779 ratings, Mar 2026
Free plan
4.8 /5 across G2 and Capterra · 784 ratings, Sep 2026
7
Insightly
Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses.
Free plan
4.1 /5 across G2 and Capterra · 1,602 ratings, Sep 2026
8
Hiver
AI-powered customer service platform for modern teams to deliver effortless and personalized support.
Free plan
4.1 /5 across G2 and Trustpilot · 1,290 ratings, Sep 2026
Paid
4.5 /5 across Trustpilot, G2 and Capterra · 233 ratings, Sep 2026
Paid
4.4 /5 across TrustRadius, G2 and Capterra · 249 ratings, Sep 2026
Paid
4.3 /5 across G2 and Capterra · 272 ratings, Sep 2026
Paid
4.8 /5 on G2 · 65 ratings, Sep 2026
Paid
4.6 /5 on G2 · 78 ratings, Sep 2026
Paid
4.8 /5 on G2 · 31 ratings, Sep 2026
16
UVdesk
Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
Free plan
4.4 /5 across G2 and Capterra · 31 ratings, Sep 2026
How we ranked Customer Support Tools with Shopify
Step 1
Filter for listed integrations
We start from our full database of 276 customer support tools and keep those that list a Shopify integration in our data. Automation hubs (Zapier, Make, n8n and similar), discontinued products and duplicate listings are left out.
Step 2
Score each tool
Editorial scoring on utility, UX, value, support, and innovation, layered with external signals: G2/Capterra review volume and rating, and media mentions.
Step 3
Keep the top 18
We surface the top 18 so the list stays scannable. Pricing is re-checked on rotation and the page refreshes hourly so picks stay current as Shopify integration listings change.
Shopify integration FAQ
What is the best customer support tool with a Shopify integration in 2026?
Salesforce ranks first in our list of customer support tools that list a Shopify integration, rated 4.4/5 across 44,685 ratings aggregated from G2/Capterra. Strong runners-up: Smartsupp, EngageBay, CloudTalk.
How does the Shopify integration work in these customer support tools?
Each of the 18 tools on this page lists Shopify among its integrations in our data. How the connection is built (a built-in connector, a marketplace app, or an API you wire up yourself) varies by vendor and is not recorded in our data, so check the vendor's documentation before you commit.
Are there free customer support tools with a Shopify integration?
Yes. Smartsupp, EngageBay, Aftership have a free plan in our data; check whether the Shopify integration is included on it. In total, 6 of the 18 tools on this list have a free plan.
How often is this list updated?
The list is rebuilt from our database at least hourly, so tools appear or drop off as their Shopify integration listing changes. Pricing is re-checked on a rotation that touches every tool roughly monthly. Pricing on this page was last checked in October 2026.
Cite this page: Toolradar, "18 Best Customer Support Tools that Integrate with Shopify (2026)", updated October 2026, https://toolradar.com/best/customer-support/integrates-with/shopify
Explore more combinations
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