Paid
4.4 /5 across G2 and Capterra · 44,685 ratings, Sep 2026
20 Best Customer Support Tools that Integrate with Slack (2026)
By Louis Corneloup · Updated The 20 highest-ranked customer support tools that list Slack as an integration in our data.
Key Takeaways
- Salesforce is our overall pick for customer support tools that list Slack in 2026. TeamViewer is our free pick. Overall pick: Cheapest paid plan Pro Suite, $8.33/mo (billed yearly). Rated 4.4/5 across G2 and Capterra (44,685 ratings, Sep 2026). Free pick: Free plan; cheapest paid plan Remote Access, $24.90/mo. Rated 4.5/5 on G2 (4,175 ratings, Sep 2026).
- We evaluated 276 customer support tools, then kept the 20 highest-ranked that list Slack as an integration.
- 5 of the 20 tools listed here have a free plan.
- customer support tools tracked
- 276
- of 20 have a free plan
- 5
- median cheapest paid plan per month
- $25
Ranked by editorial score plus external signals (G2/Capterra review volume and rating, and media mentions). Pricing checked October 2026. Methodology Editorial policy
About these listed integrations
What "listed" means
Each tool below lists Slack among its integrations in our data. Our data does not record whether a connection is built by the vendor or runs through a third-party connector, so open the setup link or the vendor's docs before you commit. Automation hubs such as Zapier, Make and n8n are left out, since they connect to almost everything.
Before you turn it on
Confirm sync direction (one-way or two-way), check which Slack plan or workspace permissions are required, and run a test record through before connecting production data.
Why Slack integration matters
Get notifications where your team works
Control tools with slash commands
Share updates automatically to channels
Reduce context switching between apps
Compare 20 Customer Support Tools with a listed Slack integration
Free plan and cheapest paid plan from stored pricing, checked October 2026. Ratings are aggregated from the review sites named in each row.
| # | Tool | Free plan | Cheapest paid plan | Rating |
|---|---|---|---|---|
| 1 |  | No | Pro Suite, $8.33/mo (billed yearly) | 4.4 (44,685) G2/Capterra, Sep 2026 |
| 2 |  | Yes | Remote Access, $24.90/mo | 4.5 (4,175) G2, Sep 2026 |
| 3 |  | No | Support Team, $19/mo | 4.3 (11,165) G2/Capterra, Sep 2026 |
| 4 |  | No | Essential, $29/mo | 4.5 (3,906) G2, Aug 2026 |
| 5 |  | No | Growth, $19/mo | 4.4 (3,771) G2, Sep 2026 |
| 6 |  | No | Starter, $25/mo | 4.3 (4,195) G2/Capterra/SourceForge, Sep 2026 |
| 7 |  | No | Not published | 4.4 (2,285) G2/Capterra, Sep 2026 |
| 8 |  | No | Proactive Support Plus, $99/mo | 4.4 (1,779) G2/SourceForge, Mar 2026 |
| 9 |  | Yes | Standard, $149/mo | 4.7 (834) G2/Capterra, Sep 2026 |
| 10 |  | Yes | Not published | 4.1 (1,602) G2/Capterra, Sep 2026 |
| 11 |  | Yes | Pro, $49/mo | 4.1 (1,290) G2/Trustpilot, Sep 2026 |
| 12 |  | No | Not published | 4.7 (430) G2, Sep 2026 |
| 13 |  | No | Plus, $99/mo | 4.6 (488) G2/Capterra, Sep 2026 |
| 14 |  | No | Standard, $22/mo | 4.4 (431) G2, Sep 2026 |
| 15 |  | Yes | Plus, $295/mo | 4.5 (350) G2/Capterra, Sep 2026 |
| 16 | No | Standard, $24/mo | 4.6 (284) SourceForge/G2/Capterra, Sep 2026 | |
| 17 |  | No | Basic, $24/mo | 4.5 (233) Trustpilot/G2/Capterra, Sep 2026 |
| 18 |  | No | Not published | 4.4 (290) SourceForge/G2, Sep 2026 |
| 19 |  | No | Not published | 4.6 (160) G2, Sep 2026 |
| 20 |  | No | Starter, $29/mo | 4.6 (132) G2/SourceForge, Mar 2026 |
- 1Salesforce
The CRM that defined the category for sales, service, and marketing
- Free plan
- No
- Cheapest paid plan
- Pro Suite, $8.33/mo (billed yearly)
- Rating
- 4.4/5 across G2 and Capterra (44,685 ratings, Sep 2026)
- 2TeamViewer
The platform for the digital workplace, enabling seamless remote access, support, and IT management.
- Free plan
- Yes
- Cheapest paid plan
- Remote Access, $24.90/mo
- Rating
- 4.5/5 on G2 (4,175 ratings, Sep 2026)
- 3Zendesk
Complete customer service solution
- Free plan
- No
- Cheapest paid plan
- Support Team, $19/mo
- Rating
- 4.3/5 across G2 and Capterra (11,165 ratings, Sep 2026)
- 4Intercom
AI-first customer service platform
- Free plan
- No
- Cheapest paid plan
- Essential, $29/mo
- Rating
- 4.5/5 on G2 (3,906 ratings, Aug 2026)
- 5Freshdesk
Scale support with smart ticketing, automation, and AI
- Free plan
- No
- Cheapest paid plan
- Growth, $19/mo
- Rating
- 4.4/5 on G2 (3,771 ratings, Sep 2026)
- 6Front
Unify customer conversations, automate workflows, and boost team efficiency
- Free plan
- No
- Cheapest paid plan
- Starter, $25/mo
- Rating
- 4.3/5 across G2, Capterra, SourceForge and more (4,195 ratings, Sep 2026)
- 7Drift
Conversational marketing platform
- Free plan
- No
- Cheapest paid plan
- Not published
- Rating
- 4.4/5 across G2 and Capterra (2,285 ratings, Sep 2026)
- 8Intercom Product Tours
Build code-free product tours to boost onboarding and adoption
- Free plan
- No
- Cheapest paid plan
- Proactive Support Plus, $99/mo
- Rating
- 4.4/5 across G2 and SourceForge (1,779 ratings, Mar 2026)
- 9Document360
Build organized, searchable knowledge bases that reduce support tickets
- Free plan
- Yes
- Cheapest paid plan
- Standard, $149/mo
- Rating
- 4.7/5 across G2 and Capterra (834 ratings, Sep 2026)
- 10Insightly
Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses.
- Free plan
- Yes
- Cheapest paid plan
- Not published
- Rating
- 4.1/5 across G2 and Capterra (1,602 ratings, Sep 2026)
- 11Hiver
AI-powered customer service platform for modern teams to deliver effortless and personalized support.
- Free plan
- Yes
- Cheapest paid plan
- Pro, $49/mo
- Rating
- 4.1/5 across G2 and Trustpilot (1,290 ratings, Sep 2026)
- 12Salesmsg
Simple, scalable, and secure business texting and calling for your entire company.
- Free plan
- No
- Cheapest paid plan
- Not published
- Rating
- 4.7/5 on G2 (430 ratings, Sep 2026)
- 13Heymarket
Centralize and streamline all your business text and email communications in one shared inbox.
- Free plan
- No
- Cheapest paid plan
- Plus, $99/mo
- Rating
- 4.6/5 across G2 and Capterra (488 ratings, Sep 2026)
- 14Help Scout
Customer support for growing teams
- Free plan
- No
- Cheapest paid plan
- Standard, $22/mo
- Rating
- 4.4/5 on G2 (431 ratings, Sep 2026)
- 15Crisp
All-in-one customer messaging: chat, bots, CRM
- Free plan
- Yes
- Cheapest paid plan
- Plus, $295/mo
- Rating
- 4.5/5 across G2 and Capterra (350 ratings, Sep 2026)
- 16Groove
Help desk software for small businesses
- Free plan
- No
- Cheapest paid plan
- Standard, $24/mo
- Rating
- 4.6/5 across SourceForge, G2 and Capterra (284 ratings, Sep 2026)
- 17HappyFox
AI-powered support platform for customer service, IT, and operations teams.
- Free plan
- No
- Cheapest paid plan
- Basic, $24/mo
- Rating
- 4.5/5 across Trustpilot, G2 and Capterra (233 ratings, Sep 2026)
- 18Freshteam
Empower business teams with purpose-built service delivery and AI-powered automation.
- Free plan
- No
- Cheapest paid plan
- Not published
- Rating
- 4.4/5 across SourceForge and G2 (290 ratings, Sep 2026)
- 19Clearfeed Support
Unify and automate support across multiple channels with AI agents for Slack-first teams.
- Free plan
- No
- Cheapest paid plan
- Not published
- Rating
- 4.6/5 on G2 (160 ratings, Sep 2026)
- 20Thena
AI customer support for B2B teams, unifying Slack, email, and chat for faster resolutions.
- Free plan
- No
- Cheapest paid plan
- Starter, $29/mo
- Rating
- 4.6/5 across G2 and SourceForge (132 ratings, Mar 2026)
Detailed picks: Customer Support Tools that list Slack
2
TeamViewer
The platform for the digital workplace, enabling seamless remote access, support, and IT management.
Free plan
4.5 /5 on G2 · 4,175 ratings, Sep 2026
Paid
4.3 /5 across G2 and Capterra · 11,165 ratings, Sep 2026
Paid
4.4 /5 on G2 · 3,771 ratings, Sep 2026
Paid
4.3 /5 across G2, Capterra, SourceForge and more · 4,195 ratings, Sep 2026
Paid
4.4 /5 across G2 and Capterra · 2,285 ratings, Sep 2026
Paid
4.4 /5 across G2 and SourceForge · 1,779 ratings, Mar 2026
Free plan
4.7 /5 across G2 and Capterra · 834 ratings, Sep 2026
10
Insightly
Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses.
Free plan
4.1 /5 across G2 and Capterra · 1,602 ratings, Sep 2026
11
Hiver
AI-powered customer service platform for modern teams to deliver effortless and personalized support.
Free plan
4.1 /5 across G2 and Trustpilot · 1,290 ratings, Sep 2026
Usage-based
4.7 /5 on G2 · 430 ratings, Sep 2026
13
Heymarket
Centralize and streamline all your business text and email communications in one shared inbox.
Paid
4.6 /5 across G2 and Capterra · 488 ratings, Sep 2026
Free plan
4.5 /5 across G2 and Capterra · 350 ratings, Sep 2026
Paid
4.6 /5 across SourceForge, G2 and Capterra · 284 ratings, Sep 2026
Paid
4.5 /5 across Trustpilot, G2 and Capterra · 233 ratings, Sep 2026
Paid
4.4 /5 across SourceForge and G2 · 290 ratings, Sep 2026
19
Clearfeed Support
Unify and automate support across multiple channels with AI agents for Slack-first teams.
Paid
4.6 /5 on G2 · 160 ratings, Sep 2026
Paid
4.6 /5 across G2 and SourceForge · 132 ratings, Mar 2026
How we ranked Customer Support Tools with Slack
Step 1
Filter for listed integrations
We start from our full database of 276 customer support tools and keep those that list a Slack integration in our data. Automation hubs (Zapier, Make, n8n and similar), discontinued products and duplicate listings are left out.
Step 2
Score each tool
Editorial scoring on utility, UX, value, support, and innovation, layered with external signals: G2/Capterra review volume and rating, and media mentions.
Step 3
Keep the top 20
We surface the top 20 so the list stays scannable. Pricing is re-checked on rotation and the page refreshes hourly so picks stay current as Slack integration listings change.
Slack integration FAQ
What is the best customer support tool with a Slack integration in 2026?
Salesforce ranks first in our list of customer support tools that list a Slack integration, rated 4.4/5 across 44,685 ratings aggregated from G2/Capterra. Strong runners-up: TeamViewer, Zendesk, Intercom.
How does the Slack integration work in these customer support tools?
Each of the 20 tools on this page lists Slack among its integrations in our data. How the connection is built (a built-in connector, a marketplace app, or an API you wire up yourself) varies by vendor and is not recorded in our data, so check the vendor's documentation before you commit.
Are there free customer support tools with a Slack integration?
Yes. TeamViewer, Document360, Insightly have a free plan in our data; check whether the Slack integration is included on it. In total, 5 of the 20 tools on this list have a free plan.
How often is this list updated?
The list is rebuilt from our database at least hourly, so tools appear or drop off as their Slack integration listing changes. Pricing is re-checked on a rotation that touches every tool roughly monthly. Pricing on this page was last checked in October 2026.
Cite this page: Toolradar, "20 Best Customer Support Tools that Integrate with Slack (2026)", updated October 2026, https://toolradar.com/best/customer-support/integrates-with/slack
Explore more combinations
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