Paid
4.4 /5 across G2 and Capterra · 44,685 ratings, Sep 2026
17 Best Customer Support Tools that Integrate with Microsoft Teams (2026)
By Louis Corneloup · Updated The 17 highest-ranked customer support tools that list Microsoft Teams as an integration in our data.
Key Takeaways
- Salesforce is our overall pick for customer support tools that list Microsoft Teams in 2026. TeamViewer is our free pick. Overall pick: Cheapest paid plan Pro Suite, $8.33/mo (billed yearly). Rated 4.4/5 across G2 and Capterra (44,685 ratings, Sep 2026). Free pick: Free plan; cheapest paid plan Remote Access, $24.90/mo. Rated 4.5/5 on G2 (4,175 ratings, Sep 2026).
- We evaluated 276 customer support tools, then kept the 17 highest-ranked that list Microsoft Teams as an integration.
- 5 of the 17 tools listed here have a free plan.
- customer support tools tracked
- 276
- of 17 have a free plan
- 5
- median cheapest paid plan per month
- $30
Ranked by editorial score plus external signals (G2/Capterra review volume and rating, and media mentions). Pricing checked October 2026. Methodology Editorial policy
About these listed integrations
What "listed" means
Each tool below lists Microsoft Teams among its integrations in our data. Our data does not record whether a connection is built by the vendor or runs through a third-party connector, so open the setup link or the vendor's docs before you commit. Automation hubs such as Zapier, Make and n8n are left out, since they connect to almost everything.
Before you turn it on
Confirm sync direction (one-way or two-way), check which Microsoft Teams plan or workspace permissions are required, and run a test record through before connecting production data.
Why Microsoft Teams integration matters
Native Microsoft 365 integration
Enterprise security and compliance
Rich notifications and cards
Work without leaving Teams
Compare 17 Customer Support Tools with a listed Microsoft Teams integration
Free plan and cheapest paid plan from stored pricing, checked October 2026. Ratings are aggregated from the review sites named in each row.
| # | Tool | Free plan | Cheapest paid plan | Rating |
|---|---|---|---|---|
| 1 |  | No | Pro Suite, $8.33/mo (billed yearly) | 4.4 (44,685) G2/Capterra, Sep 2026 |
| 2 |  | Yes | Remote Access, $24.90/mo | 4.5 (4,175) G2, Sep 2026 |
| 3 |  | No | Standard, $15/mo | 4.2 (7,931) G2/Capterra/Trustpilot, Sep 2026 |
| 4 |  | No | Starter, $25/mo | 4.4 (1,914) SourceForge/G2, Sep 2026 |
| 5 |  | Yes | Pro, $49/mo | 4.1 (1,290) G2/Trustpilot, Sep 2026 |
| 6 |  | Yes (Pilot) | Professional, $30/mo | 4.3 (763) TrustRadius/PeerSpot/G2, Sep 2026 |
| 7 |  | No | Plus, $99/mo | 4.6 (488) G2/Capterra, Sep 2026 |
| 8 |  | No | Basic, $24/mo | 4.5 (233) Trustpilot/G2/Capterra, Sep 2026 |
| 9 |  | No | Not published | 4.4 (290) SourceForge/G2, Sep 2026 |
| 10 |  | No | Starter, $29/mo | 4.6 (132) G2/SourceForge, Mar 2026 |
| 11 |  | No | Essential, $76/mo | 4.3 (141) G2/Capterra, Sep 2026 |
| 12 |  | No | Not published | 4.4 (86) G2/Capterra, Sep 2026 |
| 13 |  | No | Not published | 4.7 (49) G2, Mar 2026 |
| 14 |  | Yes | Not published | 4.7 (49) G2, Mar 2026 |
| 15 |  | No | Foundation, $35/mo | 4.5 (20) G2, Mar 2026 |
| 16 |  | No | Basic, $75/mo | 4.9 (13) G2, Sep 2026 |
| 17 |  | Yes | Starter, $39/mo | n/a |
- 1Salesforce
The CRM that defined the category for sales, service, and marketing
- Free plan
- No
- Cheapest paid plan
- Pro Suite, $8.33/mo (billed yearly)
- Rating
- 4.4/5 across G2 and Capterra (44,685 ratings, Sep 2026)
- 2TeamViewer
The platform for the digital workplace, enabling seamless remote access, support, and IT management.
- Free plan
- Yes
- Cheapest paid plan
- Remote Access, $24.90/mo
- Rating
- 4.5/5 on G2 (4,175 ratings, Sep 2026)
- 3Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
- Free plan
- No
- Cheapest paid plan
- Standard, $15/mo
- Rating
- 4.2/5 across G2, Capterra and Trustpilot (7,931 ratings, Sep 2026)
- 4CloudTalk
Call center software for modern teams
- Free plan
- No
- Cheapest paid plan
- Starter, $25/mo
- Rating
- 4.4/5 across SourceForge and G2 (1,914 ratings, Sep 2026)
- 5Hiver
AI-powered customer service platform for modern teams to deliver effortless and personalized support.
- Free plan
- Yes
- Cheapest paid plan
- Pro, $49/mo
- Rating
- 4.1/5 across G2 and Trustpilot (1,290 ratings, Sep 2026)
- 6Vtiger
All-in-one CRM for customer-centric businesses
- Free plan
- Yes (Pilot)
- Cheapest paid plan
- Professional, $30/mo
- Rating
- 4.3/5 across TrustRadius, PeerSpot, G2 and more (763 ratings, Sep 2026)
- 7Heymarket
Centralize and streamline all your business text and email communications in one shared inbox.
- Free plan
- No
- Cheapest paid plan
- Plus, $99/mo
- Rating
- 4.6/5 across G2 and Capterra (488 ratings, Sep 2026)
- 8HappyFox
AI-powered support platform for customer service, IT, and operations teams.
- Free plan
- No
- Cheapest paid plan
- Basic, $24/mo
- Rating
- 4.5/5 across Trustpilot, G2 and Capterra (233 ratings, Sep 2026)
- 9Freshteam
Empower business teams with purpose-built service delivery and AI-powered automation.
- Free plan
- No
- Cheapest paid plan
- Not published
- Rating
- 4.4/5 across SourceForge and G2 (290 ratings, Sep 2026)
- 10Thena
AI customer support for B2B teams, unifying Slack, email, and chat for faster resolutions.
- Free plan
- No
- Cheapest paid plan
- Starter, $29/mo
- Rating
- 4.6/5 across G2 and SourceForge (132 ratings, Mar 2026)
- 11TOPdesk
Service management software made easy
- Free plan
- No
- Cheapest paid plan
- Essential, $76/mo
- Rating
- 4.3/5 across G2 and Capterra (141 ratings, Sep 2026)
- 12JitBit Helpdesk
Secure, email-first ticketing software for IT teams, available self-hosted or as SaaS.
- Free plan
- No
- Cheapest paid plan
- Not published
- Rating
- 4.4/5 across G2 and Capterra (86 ratings, Sep 2026)
- 13Halp Ticketing
High-powered help desk software built for growing teams to manage requests and deliver exceptional service.
- Free plan
- No
- Cheapest paid plan
- Not published
- Rating
- 4.7/5 on G2 (49 ratings, Mar 2026)
- 14Halp
Streamline customer support and internal requests with an integrated help desk solution.
- Free plan
- Yes
- Cheapest paid plan
- Not published
- Rating
- 4.7/5 on G2 (49 ratings, Mar 2026)
- 15Plain
AI-powered support platform for B2B teams to orchestrate customer conversations across all channels.
- Free plan
- No
- Cheapest paid plan
- Foundation, $35/mo
- Rating
- 4.5/5 on G2 (20 ratings, Mar 2026)
- 16Unthread Slack
AI-powered helpdesk built directly into Slack for faster ticket resolution and automated support.
- Free plan
- No
- Cheapest paid plan
- Basic, $75/mo
- Rating
- 4.9/5 on G2 (13 ratings, Sep 2026)
- 17Owlish
AI customer support agents trained on your documentation for end-to-end resolution.
- Free plan
- Yes
- Cheapest paid plan
- Starter, $39/mo
- Rating
- n/a
Detailed picks: Customer Support Tools that list Microsoft Teams
2
TeamViewer
The platform for the digital workplace, enabling seamless remote access, support, and IT management.
Free plan
4.5 /5 on G2 · 4,175 ratings, Sep 2026
3
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Paid
4.2 /5 across G2, Capterra and Trustpilot · 7,931 ratings, Sep 2026
Paid
4.4 /5 across SourceForge and G2 · 1,914 ratings, Sep 2026
5
Hiver
AI-powered customer service platform for modern teams to deliver effortless and personalized support.
Free plan
4.1 /5 across G2 and Trustpilot · 1,290 ratings, Sep 2026
Free plan
4.3 /5 across TrustRadius, PeerSpot, G2 and more · 763 ratings, Sep 2026
7
Heymarket
Centralize and streamline all your business text and email communications in one shared inbox.
Paid
4.6 /5 across G2 and Capterra · 488 ratings, Sep 2026
Paid
4.5 /5 across Trustpilot, G2 and Capterra · 233 ratings, Sep 2026
Paid
4.4 /5 across SourceForge and G2 · 290 ratings, Sep 2026
Paid
4.6 /5 across G2 and SourceForge · 132 ratings, Mar 2026
Paid
4.3 /5 across G2 and Capterra · 141 ratings, Sep 2026
12
JitBit Helpdesk
Secure, email-first ticketing software for IT teams, available self-hosted or as SaaS.
Paid
4.4 /5 across G2 and Capterra · 86 ratings, Sep 2026
13
Halp Ticketing
High-powered help desk software built for growing teams to manage requests and deliver exceptional service.
Paid
4.7 /5 on G2 · 49 ratings, Mar 2026
Free plan
4.7 /5 on G2 · 49 ratings, Mar 2026
15
Plain
AI-powered support platform for B2B teams to orchestrate customer conversations across all channels.
Paid
4.5 /5 on G2 · 20 ratings, Mar 2026
16
Unthread Slack
AI-powered helpdesk built directly into Slack for faster ticket resolution and automated support.
Paid
4.9 /5 on G2 · 13 ratings, Sep 2026
Free plan
How we ranked Customer Support Tools with Microsoft Teams
Step 1
Filter for listed integrations
We start from our full database of 276 customer support tools and keep those that list a Microsoft Teams integration in our data. Automation hubs (Zapier, Make, n8n and similar), discontinued products and duplicate listings are left out.
Step 2
Score each tool
Editorial scoring on utility, UX, value, support, and innovation, layered with external signals: G2/Capterra review volume and rating, and media mentions.
Step 3
Keep the top 17
We surface the top 17 so the list stays scannable. Pricing is re-checked on rotation and the page refreshes hourly so picks stay current as Microsoft Teams integration listings change.
Microsoft Teams integration FAQ
What is the best customer support tool with a Microsoft Teams integration in 2026?
Salesforce ranks first in our list of customer support tools that list a Microsoft Teams integration, rated 4.4/5 across 44,685 ratings aggregated from G2/Capterra. Strong runners-up: TeamViewer, Dialpad, CloudTalk.
How does the Microsoft Teams integration work in these customer support tools?
Each of the 17 tools on this page lists Microsoft Teams among its integrations in our data. How the connection is built (a built-in connector, a marketplace app, or an API you wire up yourself) varies by vendor and is not recorded in our data, so check the vendor's documentation before you commit.
Are there free customer support tools with a Microsoft Teams integration?
Yes. TeamViewer, Hiver, Vtiger have a free plan in our data; check whether the Microsoft Teams integration is included on it. In total, 5 of the 17 tools on this list have a free plan.
How often is this list updated?
The list is rebuilt from our database at least hourly, so tools appear or drop off as their Microsoft Teams integration listing changes. Pricing is re-checked on a rotation that touches every tool roughly monthly. Pricing on this page was last checked in October 2026.
Cite this page: Toolradar, "17 Best Customer Support Tools that Integrate with Microsoft Teams (2026)", updated October 2026, https://toolradar.com/best/customer-support/integrates-with/microsoft-teams
Explore more combinations
Microsoft Teams in other categories
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