FreeScout
UnclaimedAn open-source, self-hosted help desk solution for customer support and team collaboration.
Visit WebsiteTL;DR - FreeScout
- Open-source and self-hosted help desk solution.
- Offers unlimited users and inboxes without extra cost.
- Ensures data privacy by keeping all data on-premises.
Pricing: Free forever
Best for: Individuals & startups
Pricing Plans
FreeScout
Free
- Unlimited support agents
- Unlimited tickets
- Unlimited mailboxes
- 100% Mobile-friendly
- Multilingual
- Seamless email integration
- Microsoft Exchange authentication
- Screen readers support
- Security focused
- Web installer
- Starred conversations
- Push notifications
- Following a conversation
- Auto replies
- Internal notes
- Forwarding conversations
- Merging conversations
- Moving conversations between mailboxes
- Phone conversations
- Sending conversations to multiple recipients at once
- Collision detection
- Automatic refreshing of conversations list
- Pasting screenshots from clipboard
- Flexible notifications for user agents
- Open tracking
- Search
- Saved replies
- Email commands
- Satisfaction Ratings
- Tags
- Spam filter
- LDAP integration
- Kanban boards
- Keyboard shortcuts
- Mentions
- Slack integration
- WhatsApp integration
- Facebook Integration
- Telegram Integration
- Translating tickets
- End-User Portal
- Knowledge Base
- Live chat
- SMS tickets via Twilio
- Time tracking
- Custom fields
- White-labeling
- Custom folders
- Workflows & SLA
- SMS notifications
- Telegram notifications
- Rocket.Chat Notifications
- Real-time reports
- CRM
- Customer Data Enrichment
- WooCommerce Integration
- Easy Digital Downloads Integration
- S/MIME & PGP
- GDPR ready
- API
- Webhooks
- Custom Homepage
- Export Conversations
- Out of Office
- SAML SSO
- User fields
- Jira Integration
- Auto login from email notifications
- Teams
- Snooze conversation
- Move or remove IMAP message
- Custom mailbox signatures
- Checklists
- Send reply & close ticket
- Embed images into outgoing emails
- Dark mode
- OAuth & social login for support agents
- Faster search using Meilisearch
- Mailbox icons
- Sticky notes
- IP restriction and reCAPTCHA
- Wallboards
- Connect FreeScout to anything using Zapier or Make
- Migrate to FreeScout from any help desk
- Mobile apps support
- MacOS Menu Bar App
About FreeScout
This open-source help desk system provides a robust alternative to commercial solutions like Zendesk and Help Scout. It is designed for businesses and organizations that prioritize data control, cost-effectiveness, and flexibility in their customer support operations. By allowing self-hosting, it ensures that all customer interaction data remains on the user's premises, addressing privacy and legal concerns.
The platform enables users to create unlimited support users and inboxes without restrictive account limitations or prohibitive costs often associated with proprietary software. This flexibility makes it ideal for growing teams or those with fluctuating support needs. The system is noted for its ease of installation and responsiveness, offering a powerful yet affordable solution for managing customer inquiries and team collaboration.
Reviews
No reviews yet. Be the first to review FreeScout!
Write a ReviewExplore More
FreeScout FAQ
FreeScout is an open-source, self-hosted help desk system designed as an alternative to commercial solutions like Zendesk and Help Scout. It allows businesses to manage customer support interactions and team collaboration.
FreeScout is an open-source project, meaning the software itself is free to use. The primary costs would be associated with hosting and any potential custom development or premium modules.
Yes, FreeScout is free as it is an open-source project. Users can download and install it without licensing fees.
FreeScout is for businesses and organizations looking for a cost-effective, flexible, and data-private help desk solution. It's particularly suitable for those who want to self-host their support system and avoid restrictive account limitations and high costs of proprietary software.