Liveagent

Unclaimed Editor reviewed

Help desk and live chat

Help Desk Live Chat Call Center

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4.6(2,860 across the web)

PaidVisit Website

TL;DR - Liveagent

LiveAgent is a help desk software with live chat and call center features
It provides ticketing, live chat, and social media support in one platform
Free tier available, Business at $15/agent/month

Pricing: Paid only

Best for: Enterprises & pros

4.6/5 across review platforms

Pros & Cons

Pros

Help desk software
Good for support
Fair pricing
Multiple channels
Good features

Cons

UI dated
Learning curve
Setup complexity
Better modern alternatives
Support varies

Ratings Across the Web

4.6(2,860 reviews)

G21,530 reviews

4.5/5

Capterra1,330 reviews

4.7/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Help deskLive chatCall centerSocial mediaTicketingKnowledge base

Pricing Plans

30-day Free Trial

Small Business

$15/agent/month

Annual ($19 monthly)

Ticketing
Live chat
Knowledge base
AI Assistant

Medium Business

$29/agent/month

Annual ($35 monthly)

All Small
Call center
IVR
Reports
SLAs

Large Business

$49/agent/month

Annual ($59 monthly)

All Medium
SSO
Custom roles
Social channels

Enterprise

$69/agent/month

Annual ($85 monthly)

All Large
Dedicated manager
Priority support
Custom billing

Calculate your cost View full pricing

What is Liveagent?

Editorial review

LiveAgent handles customer support across channels. Tickets, chat, call center-help desk software with comprehensive capabilities. The feature set is complete. The pricing is competitive. The channels are unified. Support teams wanting full-featured helpdesk choose LiveAgent for comprehensive support tools.