Sales teams stack: CRM (Salesforce, HubSpot, Pipedrive), sales engagement / outbound (Outreach, Salesloft, Apollo, Reply.io, Clay for AI-powered prospecting), revenue intelligence (Gong, Chorus, ExecVision, Clari), CPQ (Salesforce CPQ, DealHub, Conga), commission management (Spiff/Salesforce Spiff, CaptivateIQ, Performio, Xactly, QuotaPath), and forecasting (Clari, Gong Forecast, Salesforce). For ABM/strategic accounts add: ABM platform (6sense, Demandbase, Terminus, MadKudu), intent data (Bombora, 6sense Insights), and account orchestration.
The 2024-2026 trend: AI-driven sales coaching from call recordings (Gong, Chorus) is table-stakes; AI prospecting agents (Clay, Apollo, Outreach AI) are reshaping mid-market outbound.
The number-one metric that matters: rep capacity utilization (% of selling time vs admin) — successful teams measure + improve it relentlessly. CRM that requires 10+ minute updates per call is a leverage drain.