Ooma

Name: Ooma
Brand: Ooma
Rating: 4.5 (375 reviews)

Unclaimed

Intelligent communications solutions for business and home, made simple.

Communication Video Conferencing Call Center

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4.5(375 across the web)

PaidVisit Website

Reviews onG2Capterra

375 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Comprehensive feature set for business communication needs.

Biggest con

Home phone service requires hardware purchase.

TL;DR - Ooma

Offers VoIP phone services for both businesses and homes.
Provides advanced business communication features including video and messaging.
Home phone service includes smart security options and POTS line replacement.

Pricing: Paid only

Best for: Enterprises & pros

4.5/5 across review platforms

What is Ooma?

Editorial review

Ooma provides advanced VoIP phone services and communication solutions for both businesses and residential users. For businesses, Ooma Office offers a comprehensive suite of features including business phone, video conferencing, and messaging, designed to be customizable for any size company. It supports hybrid working models, simple call center capabilities, and CRM integrations, aiming to enhance productivity and customer interaction. For home users, Ooma offers reliable home phone service and smart security solutions, allowing users to stay connected from anywhere. They also provide solutions for replacing traditional POTS lines, catering to various needs from basic home phone service to more advanced options with LTE connectivity and battery backup. Ooma aims to deliver easy-to-use, feature-rich communication tools with a focus on reliability and customer support.

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceooma.com ↗

Pros & Cons

Pros

Comprehensive feature set for business communication needs.
Offers both business and home phone solutions.
Includes options for POTS line replacement.
Provides 24x7 customer support.
Easy installation for business phone systems.

Cons

Home phone service requires hardware purchase.
Some home phone plans have monthly service fees in addition to taxes and fees.
Business plans are priced per user, per month.

Ratings Across the Web

4.5(375 reviews)

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Mobile App for on-the-go workersVirtual Receptionist with customizable greetings and menusMulti Ring to simultaneously ring multiple devicesRing Groups for departments like Sales or Customer ServiceUnlimited Calling in U.S., Canada, Mexico, and Puerto RicoFree Number Transfer (porting existing numbers)One Free Toll-Free Number (for business plans)911 Service

Pricing

Paid

Ooma offers paid plans. Visit their website for current pricing details.

View pricing

Reviews

4.5/5

Across 375 verified user reviews on Capterra, G2

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Best Ooma Alternatives

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Vonage BusinessPaid

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GrasshopperPaid

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Phone.comPaid

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8x8Paid

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Still deciding?

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Ooma FAQ

What is Ooma?

Ooma provides Voice over Internet Protocol (VoIP) phone services and communication solutions for both businesses and home users. This includes business phone systems with advanced features like video conferencing and messaging, as well as home phone service with smart security options and POTS line replacement solutions.

How much does Ooma cost?

For business, Ooma Office plans start at $19.95 per user/per month for Ooma Office Essentials, $24.95 per user/per month for Ooma Office Pro, and $29.95 per user/per month for Ooma Office Pro Plus. For home, the Ooma Telo hardware costs between $79.99 and $129.99, with phone service often being $0.00/month plus taxes and fees. Some home plans, like Ooma Telo LTE or the Senior Bundle, have additional monthly service fees (e.g., $19.99/month or $14.99/month respectively) plus taxes and fees.

Is Ooma free?

No, Ooma is not free. While some home phone services advertise $0.00/month for service, users are still required to purchase hardware and pay monthly taxes and fees. Business plans have a per-user, per-month subscription cost.

Who is Ooma for?

Ooma is for small to large businesses looking for advanced communication and collaboration tools, including VoIP phone systems, video, and messaging. It's also for residential users seeking reliable home phone service, smart security features, or a modern replacement for traditional landlines (POTS lines). Specific offerings cater to seniors and families as well.

Source: ooma.com

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