Ooma

Name: Ooma
Brand: Ooma
Rating: 4.5 (375 reviews)

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Intelligent communications solutions for business and home, made simple.

Communication Video Conferencing Call Center

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4.5(375 across the web)

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Reviews onG2Capterra

375 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Comprehensive feature set for business communication needs.

Biggest con

Home phone service requires hardware purchase.

TL;DR - Ooma

Offers VoIP phone services for both businesses and homes.
Provides advanced business communication features including video and messaging.
Home phone service includes smart security options and POTS line replacement.

Pricing: Paid only

Best for: Enterprises & pros

4.5/5 across review platforms

What is Ooma?

Editorial review

Ooma provides advanced VoIP phone services and communication solutions for both businesses and residential users. For businesses, Ooma Office offers a comprehensive suite of features including business phone, video conferencing, and messaging, designed to be customizable for any size company. It supports hybrid working models, simple call center capabilities, and CRM integrations, aiming to enhance productivity and customer interaction. For home users, Ooma offers reliable home phone service and smart security solutions, allowing users to stay connected from anywhere. They also provide solutions for replacing traditional POTS lines, catering to various needs from basic home phone service to more advanced options with LTE connectivity and battery backup. Ooma aims to deliver easy-to-use, feature-rich communication tools with a focus on reliability and customer support.

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceooma.com ↗

Pros & Cons

Pros

Comprehensive feature set for business communication needs.
Offers both business and home phone solutions.
Includes options for POTS line replacement.
Provides 24x7 customer support.
Easy installation for business phone systems.

Cons

Home phone service requires hardware purchase.
Some home phone plans have monthly service fees in addition to taxes and fees.
Business plans are priced per user, per month.

Ratings Across the Web

4.5(375 reviews)

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Mobile App for on-the-go workersVirtual Receptionist with customizable greetings and menusMulti Ring to simultaneously ring multiple devicesRing Groups for departments like Sales or Customer ServiceUnlimited Calling in U.S., Canada, Mexico, and Puerto RicoFree Number Transfer (porting existing numbers)One Free Toll-Free Number (for business plans)911 Service

Pricing

Paid

Ooma offers paid plans. Visit their website for current pricing details.

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Reviews

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4.5/5

Across 375 verified user reviews on Capterra, G2

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Best Ooma Alternatives

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Phone.comPaid

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8x8Paid

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Still deciding?

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Ooma FAQ

How does Ooma Office support hybrid working environments?

Ooma Office provides a comprehensive suite of features including business phone, video conferencing, and messaging, which are designed to be customizable for companies supporting hybrid work. These tools help enhance productivity and customer interaction for distributed teams.

Which teams would benefit most from Ooma's business solutions?

Ooma's business solutions are well-suited for companies of any size that require customizable communication tools, including simple call center capabilities and CRM integrations. It is particularly beneficial for teams operating in hybrid working models.

How does Ooma compare to RingCentral for business communication?

Ooma offers a comprehensive feature set for business communication needs, similar to RingCentral, including business phone, video conferencing, and messaging. Additionally, Ooma provides solutions for replacing traditional POTS lines, catering to a broader range of communication infrastructure needs.

What kind of hardware is required for Ooma's home phone service?

Ooma's home phone service requires a hardware purchase to function. Some home phone plans also involve monthly service fees in addition to taxes and other charges.

How is Ooma Office priced for businesses?

Ooma Office business plans are priced per user on a monthly basis. There is no permanently free tier available for Ooma's services.

Can Ooma replace traditional landlines for businesses or homes?

Yes, Ooma provides specific solutions for replacing traditional POTS (Plain Old Telephone Service) lines. This caters to various needs, from basic home phone service to more advanced options with LTE connectivity and battery backup for businesses.

Source: ooma.com

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