Thena Support
UnclaimedAI customer support for B2B teams, unifying Slack, Email, & Chat for efficient resolution.
Visit WebsiteTL;DR - Thena Support
- Unifies B2B customer support across Slack, email, and chat.
- Leverages AI for ticket automation, routing, and agent assistance.
- Enables proactive customer engagement through targeted broadcasts.
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms
Pros & Cons
Pros
- Centralizes customer communication from multiple B2B channels.
- AI automation reduces manual effort and speeds up resolution times.
- Proactive communication features enhance customer experience and reduce inbound tickets.
- Provides detailed analytics and insights into support operations.
- Scalable pricing plans suitable for growing B2B teams.
Cons
- Specific limitations on features and API access in lower-tier plans.
- Reliance on AI may require initial setup and fine-tuning for optimal performance.
- Enterprise features like custom AI agent deployments and security are only available in the highest tier.
Ratings Across the Web
4.6(132 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Omni-channel support (Slack, Email, Web Chat, MS Teams, Discord)AI ticket detection, summarization, and taggingAI auto-responses and co-pilot for agentsAutomated ticket triage and routingCustomizable ticketing boards and workflowsRole-based access controls (RBAC)Branded private and public help centers (knowledge base)Broadcasting for Slack and email (onboarding, announcements, status updates)
Pricing Plans
Starter
$29/user/month
- Up to 5 user seats
- Up to 1,000 tickets/month
- Slack & email
- AI ticket detection
- AI ticket summaries
- AI tagging
- AI assistant
Standard
$79/user/month
- Everything in Starter
- AI web chat
- AI agent studio
- MCP
- APIs
- AI auto-responses
- AI co-pilot
- AI powered workflows
Enterprise
$119/user/month
- Everything in Standard
- AI agent custom deployments
- MS Teams
- Enterprise APIs
- Enterprise security features
- Unlimited MCP
- Enterprise security
- AI agent studio
- Enterprise APIs
What is Thena Support?
Thena Support is an AI-powered customer support platform designed specifically for B2B teams. It unifies customer interactions across Slack, email, and web chat into a single workflow, allowing teams to route, respond to, and resolve customer issues efficiently. The platform leverages AI to automate repetitive tasks, such as ticket detection, summarization, and tagging, freeing up support agents to focus on more complex problems.
Thena Support aims to streamline B2B customer service by providing new-gen ticketing that combines AI with human intelligence. It helps connect various B2B channels, turning chaotic communications into trackable tickets. The platform also offers customizable boards, role-based controls for streamlined team processes, and the ability to build branded help centers. Additionally, Thena includes a broadcasting feature to send targeted messages to customers via Slack and email for onboarding, product announcements, status updates, and more, with measurable impact.
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Thena Support FAQ
What is Thena Support?
Thena Support is an AI-powered customer support platform for B2B teams that unifies customer interactions from Slack, email, and chat into a single workflow, using AI to automate tasks and streamline issue resolution.
How much does Thena Support cost?
Thena Support offers three pricing plans: Starter at $29/user/month (billed annually), Standard at $79/user/month (billed annually), and Enterprise at $119/user/month (billed annually).
Is Thena Support free?
Thena Support offers a free plan with no credit card required to get started. There is also a 30-day free trial for the Standard plan.
Who is Thena Support for?
Thena Support is designed for B2B customer support teams looking to resolve customer issues efficiently across multiple channels like Slack, email, and chat, and to leverage AI for automation and proactive customer engagement.
Source: thena.ai