What is the best live chat software in 2026?

Based on user reviews and our editorial analysis, Trengo is currently the top-rated live chat software with a score of 88/100. Other popular options include Intercom, Gorgias, Front.

Are there free live chat tools?

Most live chat tools require payment, but many offer free trials. Check individual tool pages for current pricing and trial options.

How do I choose the right live chat software?

Consider your specific needs, team size, and budget. Look at user reviews, compare features, and take advantage of free trials when available. Our comparison tools can help you evaluate multiple options side by side.

Live Chat Software

43 products available

Live chat and customer messaging

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Showing 43 results for paid tools

Trengo

All-in-one customer engagement platform

paid

Intercom

AI-first customer service platform

paid

Gorgias

Customer support helpdesk for e-commerce

paid

Front

Shared inbox platform

paid

Help Scout

Customer support for growing teams

paid

Kustomer

Customer service CRM platform

paid

Qualified

Pipeline generation platform for B2B

paid

Zendesk Messaging

Improve live chat with AI-powered messaging for seamless customer support across all channels.

paid

Drift

Conversational marketing platform

paid

Dixa

Customer service platform for conversational support

paid

Groove

Help desk software for small businesses

paid

Liveagent

Help desk and live chat

paid

Olark

Live chat software for customer support

paid

Livechat

Customer service chat software

paid

Re:amaze

Customer service and live chat for e-commerce brands

paid

Wati

WhatsApp engagement platform for businesses

paid

Help Scout

Customer support for growing businesses

paid

NICE CXone

Cloud contact center platform

paid

Twilio Flex

Programmable cloud contact center

paid

Gorgias

E-commerce helpdesk

paid

Five9

Intelligent cloud contact center

paid

DelightChat

Customer support for D2C

paid

HelpCrunch

Omnichannel customer communication platform with live chat, knowledge base, and marketing automation.

paid

HappyFox

AI-powered support platform for customer service, IT, and operations teams.

paid

Genesys Cloud

All-in-one cloud contact center

paid

Respond.io

Business messaging platform for marketing, sales, and support

paid

UseResponse

Complete customer service suite for multi-channel support, feedback, and knowledge management.

paid

8x8 Contact Center

Cloud contact center with UCaaS

paid

Reamaze

Customer support for e-commerce

paid

Gladly

Customer service platform built around people

paid

Customerly

AI-powered customer support suite for SaaS teams to deliver instant, human-like support.

paid

Kommunicate

AI + Human Customer Service Automation Platform for seamless support across all channels.

paid

Sprinklr Service

Unified customer service platform

paid

Richpanel

AI-powered e-commerce CX

paid

Talkdesk

AI-powered cloud contact center

paid

Hugo

Your best AI support agent teammate

paid

Helpy

Secure, self-hosted, and open-source customer support helpdesk software with data control.

paid

BoldDesk

AI-first customer service software for faster, scalable, and effortless support.

paid

Pure Chat

The easiest & fastest way to add live chat to your website for instant customer communication.

paid

Heymarket

Centralize and streamline all your business text and email communications in one shared inbox.

paid

Textline

The most secure business texting platform for modern customer support, sales, marketing, and logistics teams.

paid

Helpwise

Smarter customer service made simple with a unified communication platform.

paid

Kommo

Boost sales and manage client communications across all messaging apps in one unified CRM.

paid

Popular Live Chat Comparisons

TrengovsIntercom TrengovsGorgias IntercomvsGorgias IntercomvsFront GorgiasvsFront GorgiasvsHelp Scout FrontvsHelp Scout FrontvsKustomer Help ScoutvsKustomer Help ScoutvsQualified KustomervsQualified KustomervsZendesk Messaging

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Help Desk Chatbots Knowledge Base Customer Feedback Call Center Customer Success

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What is Live Chat Software?

Live Chat software helps businesses and individuals streamline their workflows by providing specialized tools designed for live chat-related tasks. These solutions range from simple, free tools to comprehensive enterprise platforms, each offering different capabilities to match various needs and budgets. Whether you're a solo entrepreneur or managing a large team, the right live chat tool can significantly improve your productivity and results.

Key Features to Look For

Intuitive user interface that minimizes the learning curve
Integration capabilities with popular tools and platforms
Collaboration features for team-based workflows
Analytics and reporting to track performance
Mobile accessibility for working on the go
Customization options to fit your specific needs
Reliable customer support and documentation

Benefits of Live Chat Software

Save time by automating repetitive tasks
Improve accuracy and reduce human errors
Enhance team collaboration and communication
Gain insights through data-driven analytics
Scale your operations without proportional cost increases
Stay competitive with modern, efficient workflows

How to Choose the Right Live Chat Software

When choosing live chat software, start by clearly defining your requirements. Consider your team size, budget constraints, and must-have features. Look for tools that offer free trials so you can test the interface and functionality before committing. Pay attention to integration options with your existing tech stack, and don't overlook the importance of good customer support. Reading user reviews on platforms like Toolradar can provide valuable insights from people who've actually used these tools in real-world scenarios.

Frequently Asked Questions About Live Chat Software

Based on user reviews and our editorial analysis, Trengo is currently the top-rated live chat software. However, the "best" choice depends on your specific needs, budget, and use case. We recommend comparing multiple options using our detailed reviews and comparison tools.

This guide was last updated in February 2026. We regularly review and update our recommendations to ensure accuracy.