What is the best help desk software in 2026?

Based on user reviews and our editorial analysis, Trengo is currently the top-rated help desk software with a score of 88/100. Other popular options include Intercom, Splashtop, Gorgias.

Are there free help desk tools?

Most help desk tools require payment, but many offer free trials. Check individual tool pages for current pricing and trial options.

How do I choose the right help desk software?

Consider your specific needs, team size, and budget. Look at user reviews, compare features, and take advantage of free trials when available. Our comparison tools can help you evaluate multiple options side by side.

Help Desk Software

67 products available

Help desk and ticketing systems

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Showing 67 results for paid tools

Trengo

All-in-one customer engagement platform

paid

Intercom

AI-first customer service platform

paid

Splashtop

Remote desktop

paid

Gorgias

Customer support helpdesk for e-commerce

paid

Help Scout

Customer support for growing teams

paid

ServiceNow

Enterprise service platform

paid

Front

Shared inbox for customer communication

paid

Gladly

Customer service platform focused on people

paid

Zendesk Messaging

Improve live chat with AI-powered messaging for seamless customer support across all channels.

paid

Dixa

Customer service platform for conversational support

paid

Groove

Help desk software for small businesses

paid

Liveagent

Help desk and live chat

paid

Livechat

Customer service chat software

paid

Re:amaze

Customer service and live chat for e-commerce brands

paid

Help Scout

Customer support for growing businesses

paid

CloudTalk

Call center software for modern teams

paid

Gorgias

E-commerce helpdesk

paid

Forethought

Enterprise AI agents for end-to-end customer support and service team automation.

paid

NICE CXone

Cloud contact center platform

paid

Twilio Flex

Programmable cloud contact center

paid

Netomi

The #1 Agentic AI Platform for Customer Experience, delivering autonomous and governed CX.

paid

Ivanti Service Manager

Enterprise IT service management

paid

SysAid

IT service management software

paid

DelightChat

Customer support for D2C

paid

HelpCrunch

Omnichannel customer communication platform with live chat, knowledge base, and marketing automation.

paid

Plain

AI-powered support platform for B2B teams to orchestrate customer conversations across all channels.

paid

Enchant

Omnichannel customer service software with AI assistance for efficient team collaboration.

paid

HappyFox

AI-powered support platform for customer service, IT, and operations teams.

paid

SupportBee

Streamline customer support with a collaborative help desk, knowledge base, and customer portal.

paid

Thena

AI customer support for B2B teams, unifying Slack, email, and chat for faster resolutions.

paid

DragApp

Transform Gmail into an AI-powered shared inbox and collaborative workspace for teams.

paid

mHelpDesk

The fastest, easiest, most powerful field service management software and mobile app.

paid

TOPdesk

Service management software made easy

paid

Respond.io

Business messaging platform for marketing, sales, and support

paid

UseResponse

Complete customer service suite for multi-channel support, feedback, and knowledge management.

paid

8x8 Contact Center

Cloud contact center with UCaaS

paid

Reamaze

Customer support for e-commerce

paid

Gladly

Customer service platform built around people

paid

OTRS

Enterprise service management solution

paid

Sprinklr Service

Unified customer service platform

paid

Richpanel

AI-powered e-commerce CX

paid

Halo ITSM

ITIL-aligned service management

paid

Groove

Simple help desk for small businesses

paid

Desk.com

Customer service for fast-growing companies

paid

TeamSupport

Customer support for B2B companies

paid

Hugo

Your best AI support agent teammate

paid

Qminder

Manage in-person customer journeys with appointments, queues, and AI-powered service analytics.

paid

Knowmax

AI-powered knowledge management platform for mistake-proof customer service across all touchpoints.

paid

Zammad

Powerful helpdesk and ticketing software for exceptional customer service and team productivity.

paid

Helpy

Secure, self-hosted, and open-source customer support helpdesk software with data control.

paid

Desku

AI-powered customer service and lead generation platform for businesses.

paid

eDesk

Automate and centralize eCommerce customer support with AI-powered helpdesk solutions.

paid

AzureDesk

Streamline customer service with an all-in-one helpdesk and ticket management solution.

paid

BoldDesk

AI-first customer service software for faster, scalable, and effortless support.

paid

BOSSDesk

Cloud-based and on-premise IT ticketing system and help desk software with AI-powered automation.

paid

JitBit Helpdesk

Secure, email-first ticketing software for IT teams, available self-hosted or as SaaS.

paid

Keeping

Transform Gmail into a powerful shared inbox and help desk for your team.

paid

Pure Chat

The easiest & fastest way to add live chat to your website for instant customer communication.

paid

Heymarket

Centralize and streamline all your business text and email communications in one shared inbox.

paid

Mojo Helpdesk

Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.

paid

Deskpro

The AI help desk built for support across every channel, with comprehensive security and compliance.

paid

Vision Helpdesk

Comprehensive customer service and IT support solutions for businesses of all sizes.

paid

Issuetrak

Streamline customer support and issue tracking with flexible, customizable workflows.

paid

Helpshift

AI-first customer service platform combining AI, human specialists, and state-of-the-art technology.

paid

Helpwise

Smarter customer service made simple with a unified communication platform.

paid

Capacity

Automate support for customers and teams with AI across all channels.

paid

Textline

The most secure business texting platform for modern customer support, sales, marketing, and logistics teams.

paid

Popular Help Desk Comparisons

TrengovsIntercom TrengovsSplashtop IntercomvsSplashtop IntercomvsGorgias SplashtopvsGorgias SplashtopvsHelp Scout GorgiasvsHelp Scout GorgiasvsServiceNow Help ScoutvsServiceNow Help ScoutvsFront ServiceNowvsFront ServiceNowvsGladly

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What is Help Desk Software?

Help Desk software helps businesses and individuals streamline their workflows by providing specialized tools designed for help desk-related tasks. These solutions range from simple, free tools to comprehensive enterprise platforms, each offering different capabilities to match various needs and budgets. Whether you're a solo entrepreneur or managing a large team, the right help desk tool can significantly improve your productivity and results.

Key Features to Look For

Intuitive user interface that minimizes the learning curve
Integration capabilities with popular tools and platforms
Collaboration features for team-based workflows
Analytics and reporting to track performance
Mobile accessibility for working on the go
Customization options to fit your specific needs
Reliable customer support and documentation

Benefits of Help Desk Software

Save time by automating repetitive tasks
Improve accuracy and reduce human errors
Enhance team collaboration and communication
Gain insights through data-driven analytics
Scale your operations without proportional cost increases
Stay competitive with modern, efficient workflows

How to Choose the Right Help Desk Software

When choosing help desk software, start by clearly defining your requirements. Consider your team size, budget constraints, and must-have features. Look for tools that offer free trials so you can test the interface and functionality before committing. Pay attention to integration options with your existing tech stack, and don't overlook the importance of good customer support. Reading user reviews on platforms like Toolradar can provide valuable insights from people who've actually used these tools in real-world scenarios.

Frequently Asked Questions About Help Desk Software

Based on user reviews and our editorial analysis, Trengo is currently the top-rated help desk software. However, the "best" choice depends on your specific needs, budget, and use case. We recommend comparing multiple options using our detailed reviews and comparison tools.

This guide was last updated in February 2026. We regularly review and update our recommendations to ensure accuracy.